Microsoft Operations Framework: A Pocket Guide

Microsoft[registered] Operations Framework - The vision of MOF is to empower our customers to run their data centers on the Microsoft platform more efficiently and less costly than any other platform. We do this through providing customers with prescriptive and best practice guidance and solutions built on ITIL and customized for Microsoft's products and technologies that solves their biggest. The vision of MOF is to empower our customers to run their data centers on the Microsoft operations problems and provides a basis for continual long term improvement.

FOREWORD 7 CONTENTS 8 1 MOF OVERVIEW 11 2 WHAT IS IT SERVICE MANAGEMENT? 19 3 IMPLEMENTING SERVICE MANAGEMENT 23 4 MOF PROCESS MODEL 25 5 MOF CHANGING QUADRANT 33 6 MOF OPERATING QUADRANT 41 7 MOF SUPPORTING QUADRANT 8 MOF OPTIMIZING QUADRANT 63 9 MOF TEAM MODEL 81 10 INTEGRATING THE MOF PROCESS AND TEAM MODELS 101 11 MOF RISK MANAGEMENT DISCIPLINE 103 12 ADDITIONAL INFORMATION 119 13 ABBREVIATIONS 120