This book demonstrates the complementarity of educational and training approaches to developing intercultural competence as represented by those who work in commercial training and those who work in further and higher education. It does so by presenting chapters of analysis and chapters describing courses in the two sectors.

Foreword - Adrian Holliday Foreword - Anne Davidson-Lund Introduction – Education and Training: Becoming Interculturally Competent - Mike Fleming Part 1 – Investigations of Intercultural Encounters and Learning Chapter 1 – Cultures of Organisations Meet Ethno-linguistic Cultures: Narratives in Job Interviews - Celia Roberts Chapter 2 – Exporting the Multiple Market Experience and the SME Intercultural Paradigm - Terry Mughan Chapter 3 – Evolving Intercultural Identity during Living and Studying Abroad: Five Mexican Women Graduate Students - Phyllis Ryan Chapter 4 – Becoming Interculturally Competent in a Third Space - Anwei Feng Part 2 – Reflections on Teaching and Learning Programmes Chapter 5 – A Critical Perspective on Teaching Intercultural Competence in a Management Department - Gavin Jack Chapter 6 – Applying the Principles: Instruments for Intercultural Business Training - Barry Tomalin Chapter 7 – Intercultural Teacher: A Case Study of a Course - Ulla Lundgren Chapter 8 – Using “Human Global Positioning System” as a Navigation Tool to the Hidden Dimension of Culture - Claudia Finkbeiner Chapter 9 – Professional Training: Creating Intercultural Space in the Multi-ethnic Workplaces - Catharine Arakelian Chapter 10 – The Pragmatics of Intercultural Competence in Education and Training: A Cross-national Experiment on ‘Diversity Management’ - M. Guilherme, Glaser, E. and Mendez-Garcia, M.C. Afterword – Education, Training and Becoming Critical - Mike Byram

This anthology is another major achievement from the ‘Durham team’ and is by far their most honest and balanced volume in terms of theory, research and practice. The contributions, skillfully weaved together, offer thought-provoking and inspiring coverage of many untrodden paths of the vital scholarship on intercultural competence. A must read!