"Business Correspondence" introduces English students to the correct formats and approaches to use in basic office correspondence. This edition includes three new units and gives special attention to new forms of written business communication, especially emails and faxes.

A Letter to You Test Yourself To the Teacher   Unit 1               Writing a Cover Letter   Unit 2               Replying to a Job Application   Unit 3               Requesting a Service   Unit 4               Confirming a Service   Unit 5               Ordering Supplies   Unit 6               Confirming an Order   Unit 7               Requesting Information   Unit 8               Providing Information   Unit 9               Writing Claim Letters   Unit 10             Writing Adjustment Letters   Unit 11             Writing Reminder Letters and Collection Letters   Unit 12             Replying to Reminder Letters and Collection Letters   Unit 13             Writing Employee Relation Letters   Unit 14             Writing Customer Relations Letters   Unit 15             Writing Personal Business Letters   Reference Glossary Answer Key

Business Correspondence, Second Edition introduces adult ESL students to the proper formats and approaches to use in basic office communication. It offers students extensive contextualized practice, while extra grammar and punctuation exercises boost students' basic English skills. Because each chapter centers around an office situation, students are exposed to real language in real situations.Key features: Extensive guided practice in understanding and preparing business correspondence. Numerous models of appropriate business correspondence, all based on authentic documents. That's Good Business! boxes provide practical tips about business practice and etiquette. Provides practice with correspondence in employee relations, customer relations, and personal business letters. Activities on business style, grammar and usage, and mechanics. Enhanced reference section, with practical tips about business practices, can be removed and carried as a minibook. A complete answer key for self-study.

Features and Benefits F: Models of letters, e-mails, faxes, and memosB: Guide students to write clearly and accurately. F: Units teaching both initiating and responding to correspondenceB: Give student comprehensive practice. F: Wealth of controlled activitiesB: Provide practice with grammar, vocabulary, and the mechanics of everyday business writing. F: To the Teacher sectionB: Offers useful teaching tips and additional activities. F: “That’s Good Business” and “Well Said” boxesB: Provide useful tips about common business practices and expressions.