This book describes, for the first time in pedagogical form, an
approach to computer-based work in complex sociotechnical systems
developed over the last 30 years by Jens Rasmussen and his colleagues
at Risø National Laboratory in Roskilde, Denmark. This approach is
represented by a framework called cognitive work analysis. Its goal is
to help designers of complex sociotechnical systems create
computer-based information support that helps workers adapt to the
unexpected and changing demands of their jobs. In short, cognitive
work analysis is about designing for adaptation. The book is divided
into four parts. Part I provides a motivation by introducing three
themes that tie the book together--safety, productivity, and worker
health. The ecological approach that serves as the conceptual basis
behind the book is also described. In addition, a glossary of terms is
provided. Part II situates the ideas in the book in a broader
intellectual context by reviewing alternative approaches to work
analysis. The limitations of normative and descriptive approaches are
outlined, and the rationale behind the formative approach advocated in
this book is explored. Part III describes the concepts that comprise
the cognitive work analysis framework in detail. Each concept is
illustrated by a case study, and the implications of the framework for
design and research are illustrated by example. Part IV unifies the
themes of safety, productivity, and health, and shows why the need for
the concepts in this book will only increase in the future. In
addition, a historical addendum briefly describes the origins of the
ideas described in the book.
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Produktdetaljer
ISBN
9781135689025
Publisert
2020
Utgave
1. utgave
Utgiver
Vendor
CRC Press
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter