Foreword ixAcknowledgments xiIntroduction A Pack of Top Dogs 1Who This Book Is For 3Who We Are 3How the Book Is Organized 4Time Is Precious 4Endnotes 5Chapter 1 Executive Team Execution 7Definitions of Success 11Measures of Success 14Section 1: Business Results 20Financial Performance 20Customer Retention and Satisfaction 21Strategic Implementation 22Section 2: Daily Team Effectiveness 23Decision-making Success 24Relationship Building 25The Team's Reputation Within the Organization 27Section 3: Talent Development 29Bench Strength and Succession Planning 30Management Team Capacity 32Leadership Team Growth 33Section 4: The Workplace 34Organizational Culture 34Employee Engagement and Retention 35Organizational Agility 37Which Indicators Should You Measure? 38Endnotes 39Chapter 2 The Clash of Titans: Executive Teaming 41What Is Executive Teaming? 41Dysfunction Reverberates 42Holding Yourself to a High Standard 43Two Executive Teaming Skills 44Ensure Differences Don't Lead to Clashes 46Practice Partnership at All Times 51The Traits of Leadership Team Partnership 53Shared Purpose 53Shared Ownership 53Mutual Trust 54Critical Thinking 54Shared Success and Failure 55Effective Inclusion and Communication 55Partnership Techniques 56Don't Try to Control Peers 56Spend Time Together 56Resolve Relationship Problems 56Represent Each Other Well 57Never Bad Mouth 57Own Problems and Challenges 58Be Humble 58Know Their Needs 59Working on Your Teaming Skills 60Endnotes 61Chapter 3 Meetings Are Money 63The Cost of Meetings Index 64Value of Meetings Hurdle 65Why Are You Meeting? 78Endnotes 81Chapter 4 Culture Is the Context and Often the Answer 83What Is an Organization's Culture? 85How Are Organizational Cultures Formed and Changed? 89Improving the Organization's Culture 91Define the Desired Culture 93Define the Current Culture 104Assess Capacity for Change (C4C) 106Create Plan for Cultural Improvement 108Be the Culture 111Endnotes 117Chapter 5 They Are All Moments of Truth 119Be Fast or Fail 120Successful Moments of Truth 123How to Quickly Make a Positive Impact and Build Relationships 129Trust 130Credibility 130Familiarity 131Connection to You and the Team 131Connection to the Organization 131Interest, Passion, and Enrollment 132Clarity, Commitment, and Focus 132Make a Splash! 132All for One, One for All 135Endnotes 138Chapter 6 Getting Better Together 139Leadership Team Member Capabilities 142More Than Competencies 147Intra-Team Talent Reviews 150Peer Coaching 152Team Assignments 157Team Development Events 158Endnotes 160Chapter 7 Creating an Agile Organization 161A Primer on Organizational Agility 162What Is Organizational Agility? 162Model of Organizational Agility 165Focus 166Resources 166Performance 167Five Benefits of Organizational Agility 168Organizational Agility: Two Scenarios 170Assessment: How Agile Is Your Organization? 172Individual and Leadership Team Agility 180Endnotes 188Chapter 8 Leadership Team Strategies for Remaining Union-Free 18910 Early Warning Signs 19010 Reasons Employees Organize 19412 Issues Targeted by Unions 19612 Reasons for Union-Organizing Success 199Be Visible and Known and Build Relationships at All Levels 203Measure and Improve Your Organization's Connectivity Index 207Ensure Role Clarity for Management Positions 211Shore Up Management Fundamentals from Top to Bottom 212Endnotes 215Conclusion A Manifesto About Love and Leadership 217Will You Go for the Gold? 220Executive Team Execution 220The Clash of Titans: Executive Teaming 221Meetings Are Money 222Culture Is the Context and Often the Answer 223They Are All Moments of Truth 224Getting Better Together 225Creating an Agile Organization 226Leadership Team Strategies for Remaining Union-Free 227Endnotes 229Appendix The Leadership Team Excellence Assessment 231The Leadership Team Survey 231Part 1: How We Measure Success 232Part 2: How We Spend Time Together 233Part 3: How We Impact Organizational Excellence 236The Leadership Team Survey with Discussion Notes 237Part 1: How We Measure Success 237Part 2: How We Spend Time Together 238Part 3: How We Impact Organizational Excellence 240The Leadership Team Survey as a Tool for Development 241References 243About the Authors 249Index 253

Leadership teams, working together, create the culture and set the tone for the entire organization. When leadership teams fail to connect with employees, their organizations fail. Expensive leadership meetings often accomplish nothing, and clashing leadership styles can disrupt the entire business. What do these issues have in common? Simply this: The way leaders work together is crucial, and enormous organization-wide performance improvements can be achieved when they work together more effectively. That's what this book is about: improving leadership team performance, strengthening the connections between leaders, and strengthening the leadership team's connections with the rest of the enterprise. Readers will first learn how to define what leadership team excellence looks like, and clarify the organizational impact you want your leadership team to have. Next, they'll learn how to systematically optimize the 5% of time your leaders spend working together-in person, electronically, and through subordinates. This book will help readers magnify their impact, whether they're already at the top of the organization, or aspiring to a future leadership role. INSTRUCTOR SUPPLEMENTS: Lecture PowerPoint and Instructor's Manual available for download at www.pearsonhighered.com.