Part 1 Contemporary business and its environment: foundations of business; economic challenges facing the US; global dimensions of business; social responsibility and business ethics. Part 2 The structure of American business: forms of business ownership; entrepreneurship, small business and franchising; total quality management. Part 3 Management - organization, people and production: management and the internal organization; human resource management; teamwork and communication; labour/management relations; production and operations management. Part 4 Marketing management: marketing, management and customer satisfaction; product and pricing strategies; distribution strategy; promotional strategy. Part 5 Information systems and accounting: information for business decisions; accounting. Part 6 Financing the enterprise: financial management and institutions; the securities markets. Appendices: your career in business; risk management and insurance; fundamentals of business law.