Conversation analysis is recognized as one of the most distinctive approaches to the study of language, communication and social interaction. This book includes the foundations and organizations of conversation; the methodology of conversation analysis; language and social action; and, interaction in institutional and workplace settings.

VOLUME ONE: TURN-TAKING AND REPAIR Introduction - Paul Drew and John Heritage Simplest Systematics - Harvey Sacks et al On the Syntax of Sentences in Progress - Gene Lerner Notes on Some Orderlinesses of Overlap Onset - Gail Jefferson Overlapping Talk and the Organization - Emanuel Schegloff Preference for Self-Correction - Emanuel Schegloff The Relevance of Repair - Emanuel Schegloff Error Correction as an Interactional Resource - Gail Jefferson Restarts, Pauses and the Achievement of a State of Mutual Gaze at Turn Beginning - Charles Goodwin Repair After Next Turn - Emanuel Schegloff Exposed and Embedded Corrections - Gail Jefferson Open Class Repair Initiators - Paul Drew VOLUME TWO: SEQUENCE AND ORGANIZATION Garfinkel and Ethnomethodology - John Heritage Preference for Agreement - Harvey Sacks Agreeing and Disagreeing with Assessments - Anita Pomerantz Concurrent Operations on Talk - Charles and Marjorie Goodwin Grammar and Social Organization - Geoffrey Raymond Complaint Sequences - Dersley/Wootton The News Delivery Sequence - Douglas Maynard Telling My Side - Anita Pomerantz `Limited access′ as a `fishing′ device On the Sequential Organization of Troubles Talk - Gail Jefferson A Technique for Inviting Laughter and its Subsequent Acceptance Declination - Gail Jefferson The Routine as Achievement - Emanuel Schegloff On Varieties of Closings - Graham Button VOLUME THREE: TURN DESIGN AND ACTION FORMATION List Construction as a Task and Interactional Resource - Gail Jefferson Giving A Source or Basis - Anita Pomerantz The Practice in Conversation of Telling "How I Know" Some Practices for Referring Persons in Talk-in-Interaction - Emanuel Schegloff A Partial Sketch of a Systematics Two Request Forms for Four Year Olds - Anthony Wootton Figures of Speech - Paul Drew and Elizabeth Holt Turn Projection in Japanese Talk and Interaction - Hiroko Tanaka Projection and Grammar - Makoto Hayashi Projection and Silences - John Local and John Kelly Confirming Allusions - Emanuel Schegloff Oh-Prefaced Responses to Inquiry - John Heritage On Trouble Premonitory Responses - Gail Jefferson Co-Constructing Meaning in Conversations - Charles Goodwin VOLUME FOUR: INSTITUTIONAL INTERACTIONS Conversation Analysis and Institutional Talk - John Heritage Conversation Analysis - P Drew et al A Method Interactional Structure of Medical Activities During Acute Visits and its Implications for Patients′ Participation - Jeffrey Robinson Authority and Accountability - Anssi Perakyla `Symptoms Only′ and `Candidate Diagnoses′ - Tanya Stivers Presenting the Problem in Pediatric Encounters Pain Talk - Christian Heath The Expression of Suffering in the Medical Consultation Displaying Neutrality - Steven Clayman Reformulating the Question - Steven Clayman Who Makes the News - Andrew Roth Questioning Presidents - Steven Clayman and John Heritage Sequential and Institutional Contexts - M Whalen and D Zimmerman Describing Trouble - M Whalen and D Zimmerman Practical Epistemology in Citizen Calls to the Police Contested Evidence - Paul Drew Professional Vision - Charles Goodwin Doing Okay - Danielle Pillet-Shore Refusing Invited Applause - Max Atkinson

"The present ambitious effort warehouses pivotal materials that take the reader through the principal areas of CA [Conversation Analysis] research and publication. The first volume addresses turn-taking and conversation repair, which are the formative basis of CA. Drawing from across the globe, this set also demonstrates the international scope of CA by mixing in among standard texts materials showing its global growth and future directions. Although these materials have been previously published, the value of collecting them into one source cannot be overstated, particularly since work employing CA is spread across the disciplines. Essential."