Contemporary scholarship and essays focus on the crises in bureaucratic organizations and managerial authority. This book argues that rethinking and innovation in private, public, and nonprofit organizations emerge from case studies on schools, multicultural and feminist organizations, private corporations and alternative services.

Preface to Revised Edition Part I: Classical Problems and Perspectives 1. Bureaucracy Max Weber 2. The Spirit of Bureaucracy and Beyond Bureaucracy Karl Marx 3. Oligarchy Robert Michels 4. Scientific Management Frederick W. Taylor 5. The Real Meaning of Taylorism Harry Braverman 6. Human Relations and Informal Organization Fritz J. Roethlisberger and William J. Dickson 7. Three Patterns of Bureaucracy Alvin W. Gouldner Part II: Forms of Control and Divisions of Labor 8. Forms of Control in the Labor Process: An Historical Analysis Richard Edwards 9. Machine Technology and Workplace Control: The U.S. Post Office Peter Rachleff 10. Organizing Consent on the Shop Floor Michael Burawoy 11. Women, Unions, and Participative Management Louise Lamphere and Guillermo Grenier 12. Organizational Expertise and Bureaucratic Control: Behavioral Science Ideology Frank Fischer 13. Reproducing Hierarchy: Job Evaluation and Comparable Worth in State Government Joan Acker 14. Manufacturing Management Ideology: Corporative Culture and Control in Financial Services Vicki Smith Part III: Structure, Power, and Practices 15. The Rationing of Services in Street Level Bureaucracies Michael Lipsky 16. Teaching in a Bureaucratic School Susan Moore Johnson 17. Women and Power in Organizations Rosabeth Kanter 18. Mentoring and Irrationality: The Role of Racial Taboos David A. Thomas 19. Normal Accident at Three Mile Island Charles Perrow 20. The Department of Defense and the Military-Industrial Establishment: The Politics of the Iron Triangle Gordon Adams 21. Bureaucracy and the Regulation of Health and Safety at Work Steven Kelman 22. Class and Politics in the Organization of Public Administration: The U.S. Department of Labor Nancy DiTomaso 23. The AIDS Crisis and Organizational Failure Charles Perrow and Mauro F. Guillen Part IV: Organizational Alternatives and Social Change 24. The Collectivist Organization: An Alternative to Rational-Bureaucratic Models Joyce Rothschild 25. Community-Owned Government: Empowering Rather than Serving David Osborne and Ted Gaebler 26. The Algebra Project: Organizing in the Spirit of Ella Robert Moses, Mieko Kamii, Susan McAllister Swap, and Jeffrey Howard 27. Worker Participation in Technological Change Robert Howard and Leslie Schneider 28. Feminism and the Forms of Freedom Jane Mansbridge 29. Learning Pluralism: Democracy and Diversity in Feminist Organizations Carmen Sirianni 30. Internal Organization and Social Structure in Community Organizing: The Case of ACORN Gary Delgado 31. Fishbowl Planning: Environmental Regulation, Economic Development, and Democratic Technique Daniel Mazmanian and Jeanne Nienaber 32. Beyond NIMBY: Participator Approaches to Hazardous Waste Management in Canada and the United States Barry Rabe About the Editors

"This is an excellent collection that provides a welcome alternative to many of the traditional readers on organizations and bureaucracies.... A very useful contribution."—Paul DiMaggio, Yale University