1. Introduction; 2. Background and context; Part I. Network Monitoring and Management: 3. The need for monitoring in ISP network design and management; 4. Understanding through-router delay; 5. Traffic matrices: measurement, inference and modeling; Part II. Network Design and Traffic Engineering: 6. Principles of network design and traffic engineering; 7. Topology design resilient to long-lived failures; 8. Achieving topology resilience using multi-parallel links; 9. Performance enhancement and resilience to short-lived failures via routing optimization; 10. Measuring the shared fate of IGP engineering: considerations and takeaway; 11. Capacity planning; Part III. From Bits to Services: 12. From bits to services: information is power; 13. Traffic classification in the dark; 14. Classification of multimedia hybrid flows in real time; 15. Detection of data place malware: DoS and computer worms; 16. Detection of control place anomalies: beyond prefix hijacking; Appendix A. How to link original and measured flow characteristics when packet sampling is used: bytes, packets and flows; Appendix B. Application specific payload bit strings; Appendix C. BLINC implementation details; Appendix D. Validation of direction-conforming rule.