In Designing for Growth: A Design Thinking Tool Kit for Managers (D4G), Jeanne Liedtka and Tim Ogilvie showed how design can boost innovation and drive growth. In this companion guide, also suitable as a stand-alone project workbook, the authors provide a step-by-step framework for applying the D4G toolkit and process to a particular project, systematically explaining how to address the four key questions of their design thinking approach. The field book maps the flow of the design process within the context of a specific project and reminds readers of key D4G takeaways as they work. The text helps readers identify an opportunity, draft a design brief, conduct research, establish design criteria, brainstorm, develop concepts, create napkin pitches, make prototypes, solicit feedback from stakeholders, and run learning launches. The workbook demystifies tools that have traditionally been the domain of designers-from direct observation to journey mapping, storytelling, and storyboarding-that power the design thinking process and help businesses align around a project to realize its full potential.
The Four Questions The Steps Step 1: Identify an Opportunity Step 2: Scope Your Project Step 3: Draft Your Design Brief Step 4: Make Your Plans Step 5: Do Your Research Step 6: Identify Insights Step 7: Establish Design Criteria Step 8: Brainstorm Ideas Step 9: Develop Concepts Step 10: Create Some Napkin Pitches Step 11: Surface Key Assumptions Step 12: Make Prototypes 30 Step 13: Get Feedback from Stakeholders Step 14: Run Your Learning Launches Step 15: Design the On-Ramp What Now? What Next? The Tools Secondary Research Direct Observation Ethnographic Interviews Job to Be Done Value Chain Analysis Journey Mapping Personas 360 Empathy Creating Posters Brainstorming Anchors Bring-Build-Buy Map Forced Connections Combinatorial Play Visualization Basics Storytelling Storyboarding Co-Creation Tools Templates and Resources An Example Project Acknowledgements
A companion to the best-selling text that explains what is, what if, what wows, and what works in business innovation today