This book presents research tested models, methods and tools that can make the work of the Facilities Manager more robust and sustainable, help long-term strategic planning and support students and practitioners in FM to improve the way they approach and deal with challenges in practice.

CONTENTS Preface Forewords Abbreviations ContributorsAcknowledgements INTRODUCTION PART A: GUIDE TO FM TOOLSIntroduction to part A A.I Strategy Development 1. Scenarios for FM in the future (B.34) 2. Adaptation between FM product and process (B.26) 3. Strategies for sustainable FM (B.6)4. Drivers for innovation in services (B.14) A.II Organisational Design 5. Organisation of FM in relation to core business (B.31) 6. Collaboration with external providers (B.19) 7. Capacity building in FM organisations (B.7) 8. Establishing property centres (B.33) A.III Space Planning 9. Typology of office workplaces (B.1) 10. Value based space optimisation (B.4) 11. How to share space (B.5) 12. Creativity and facilities (B.2) A.IV Building Project 13. Usability briefing (B.3) 14. Climate change and buildings (B.8) 15. Sustainability building renovation (B.10) 16. Maturity model for strategic partnerships (B.20) 17. From FM to building (B.21) A.V Optimisation 18. FM as creator of added value (B.29) 19. Collaboration on value creation in FM innovation (B.16) 20. Personas as basis for service innovation (B.17) 21. Energy efficient FM (B.11) 22. How IT provides added value for FM (B.28) PART B: MODELS, METHODS AND TOOL Introduction to part B B.I Facilities that support users and activities 1. Typology of office workplaces – Juriaan van Meel Creativity and facilities - Birgitte Hoffmann Usability briefing – Aneta Fronczek-Munter Value based space optimisation – Mette Tinsfeldt How to share space – Rikke Brinkø Berg B.II Sustainability from goal to action Strategies for sustainable FM – Susanne Balslev Nielsen Capacity building in FM organisations – Kirsten Ramskov Galamba and Susanne Balslev Nielsen Climate change and buildings – Rimante A. Cox ESCO as method for learning in FM organisations – Jesper Ole Jensen Sustainable building renovation - Per Anker Jensen Energy efficient FM – Christian Stenqvist Improving the environmental performance of buildings – Esmir Maslesa B.III Innovation and partnerships ICT in the FM supply chain – Ada Scupola Drivers for innovation in services – Per Anker Jensen (based on work byGiulia Nardelli) Management of innovation in FM – Per Anker Jensen (based on work by Giulia Nardelli) Collaboration on value-creation in FM innovation – Per Anker Jensen (based on work by Giulia Nardelli) Personas as basis for service innovation – Anne Vorre Hansen Public-Private Partnerships and FM – Kristian Kristiansen Collaboration with external providers – Kresten Storgaard Maturity model for strategic partnerships – Jakob Brinkø Berg B.IV Transfer of knowledge from FM to building projects From FM to building – Per Anker Jensen Operational oriented building process – Poul Henrik Due Communities of practice as learning tool - Torben Damgaard Integrating operational knowledge in design - Helle Lohmann Rasmussen B.V FM and added value FM Value Map – Per Anker Jensen Adaptation between FM product and process – Akarapong Katchamart Value Adding Management – Per Anker Jensen How IT provides added value to FM – Poul Ebbesen FM as creator of added value – Per Anker Jensen B.VI FM organisation and development Development of the integrated FM function – Per Anker Jensen Organisation of FM in relation to core business – Per Anker Jensen The strategic FM organisation in housing associations – Per Anker Jensen Establishing of property centres – Susanne Balslev Nielsen Scenarios for FM in the future – Per Anker Jensen INDEX