Part I: Understanding and Managing Yourself 1. Human Relations and You 2. Self-Esteem and Self-Confidence 3. Self-Motivation and Goal Setting 4. Emotional Intelligence, Attitudes, and Happiness 5. Values and Ethics 6. Problem Solving and Creativity   Part II: Dealing Effectively With People 7. Personal Communication Effectiveness 8. Communication in the Workplace 9. Specialized Tactics for Getting Along with Others in the Workplace 10. Managing Conflict 11. Becoming an Effective Leader 12. Motivating Others and Developing Teamwork 13. Diversity and Cross-Cultural Competence   Part III: Developing Career Thrust 14. Getting Ahead in Your Career 15. Learning Strategies, Perception, and Life Span Changes 16. Developing Good Work Habits   Part IV: Staying Emotionally Healthy 17. Managing Stress and Personal Problems

Hands-on Learning Tools 17 introductory cases, case studies, and 5 Human Relations in Practice inserts tie text concepts to real-world application, helping students understand the importance of human relations skills. A simpler, more streamlined introduction of concepts reduces complexity and enhances student understanding.Self-assessments, role plays, and class activities, including skill-building exercises and quizzes, transform students from passive to active readers, empowering them to probe and extend textbook material and better understand their personal strengths and weaknesses and common patterns of behavior.18 Role-playing exercises (all of them linked to the case studies), and two new class activities.   Chapter-Specific Revisions UPDATED! Chapter 1: Now included are discussions of the Internet and social media era as part of the history of human relations, and how external factors (e.g., the weather) influence job performance and behavior.UPDATED! Chapter 2: Additional information about public speaking as it relates to confidence, and a new, shortened model of self-discipline have been added to the text.UPDATED! Chapter 3: Discussion of conscientiousness as a motivating driving behavior has been included, along with two new self-assessment quizzes on conscientiousness and self-discipline. UPDATED! Chapter 4: A new self-assessment quiz on users’ decision-making style and their level of happiness has been added, along with discussion of social intelligence in relation to emotional intelligence. Also, new "100 Best Companies to Work for" listing.UPDATED! Chapter 5: Expanded material and exercise practice on whistleblowing regarding unethical and illegal conduct is now included.UPDATED! Chapter 6: A revised concentration checklist quiz helps students’ analyze distractions, while expanded material and exercises on creative problem solving test how students respond in difficult situations.  UPDATED! Chapter 7: Effective communication is looked at in closer detail, including how to be more persuasive by speaking with a big picture perspective instead of small details.UPDATED! Chapter 8: Material has been updated to examine the impact of open workspaces and informal communication.UPDATED! Chapter 9: Discussion of exerting emotional effort to please customers, along with an exercise on providing the Wow Experience, have been added.UPDATED! Chapter 10: Material on conflict has been revised to include information about racial harassment and types of difficult people in the workplace such as the destructive hero, as a source of conflict.UPDATED! Chapter 11: Additional information shows how effective leadership traits, behavior, and political support helps build good relationships with subordinates.UPDATED! Chapter 12: The two-factor theory of work motivation has been moved under the category of job design to better integrate the content. Information on self-managed work groups is now also examined as a form of empowerment.UPDATED! Chapter 13: New objective data from McKinsey & Company is included about the organizational advantages stemming from cultural diversity as well as information on metacognitive (higher-order intelligence) as a new dimension of cultural intelligence.UPDATED! Chapter 14: The chapter’s content has been overhauled to include new material on launching a job search with a positive attitude, the importance of job search engines for job finding, helping others as a method of career advancement, being a star performer as a method of career advancement, and appearing intelligent as a tactic of impression management.UPDATED! Chapter 15: Updated material examines Massive Open Online Courses (MOOC) as part of e-learning, the teenage brain, and how knowledge sharing contributes to group learning.UPDATED! Chapter 16: A new section on making good use of digital technology replaces the section of making good use of office technology. Information on the role of self-discipline in the improvement of concentration and a self-assessment quiz on co workers/boss distractions have been added.UPDATED! Chapter 17: New online resources help users better manage their stress, including how to find stress management components of wellness programs and how to select a healthy diet.