Part 1: Implementing a Successful Legal Outsourcing Engagement Chapter 1: The legal process outsourcing trend Types of legal services outsourced The benefits and drivers of outsourcing Client needs and expectations Globalisation Technological advances Legislative developments Vendor maturation Maturity in LPO. Chapter 2: The economic implications of outsourcing Corporate change Challenging times for in-house counsel A summary of clients Other further corporate strategies to reduce legal spend Law firm performance and strategies for market leaders The economic downturn has set a precedent for change Trends experienced by outsourcing vendors The basis for outsourcing. Chapter 3: The underpinnings of legal outsourcing Principles of delegation The underpinning economics of outsourcing. Chapter 4: The benefits and challenges of outsourcing The benefits of outsourcing The benefits of offshoring Outsourcing challenges Challenges unique to outsourcing Challenges unique to offshoring. Chapter 5: Capitalising on outsourcing opportunities Outsourced service areas Outsourcing non-legal services Outsourcing operating models Sourcing geographies Leading and emerging legal offshore destinations. Chapter 6: The outsourcing exploration road map A vision for change Building a team Assessing internal core competencies Internal cost allocation Defining outsourcing objectives Service-level opportunity exploration Thumbnail service area outline Assessing the sourcability of a function Decision tools The 'Do Not Outsource' list The outside perspective in solution exploration. Chapter 7: Solution development Translating findings to solutions Recognising core drivers Engaging stakeholders Prioritising outsourcing objectives The 'Four Factor Sourcing' model Documenting and baselining internal process Vendor collaboration during solution development Solution components Building a winning business case for legal outsourcing The importance of a global business case Outsourcing as a strategy to manage support cost and variable demand Future flexibility for the shape of firms to come. Chapter 8: Managing legal outsourcing risk and ethical compliance New opportunities, new risks Identifying risk Other specific risk areas Organisational risk tolerance Baselining Developing a risk management strategy Factors that affect risk of an outsourcing engagement Successful risk management and weighing the benefits Reducing risk through contractual provisions Legal outsourcing: ethical compliance Issues specific to the UK. Chapter 9: Managing and ensuring quality throughout the outsourcing engagement Defining quality What does quality mean for clients? Quality dynamics The vendor approach to managing quality Assessing vendor-quality performance Balancing quality with cost Managing quality throughout the outsourcing engagement Quality pitfalls. Chapter 10: Vendor qualification and selection The importance of a strong vendor selection The six-step vendor-selection process Vendor pre-selection and self-selection Vendor baseline qualification Vendor performance assessment measures The proposal process On-site due diligence Making it happen Building a robust vendor-assessment process. Chapter 11: Vendor management and relationship governance Governance defined Common challenges Selecting and building your vendor management framework The importance of vendor governance Collaborative approach Addressing issues Aligning vendor management to outsourcing objectives Linking incentives to the success of the engagement. Chapter 12: Putting the pieces together for a successful outsourcing engagement Implementing and adjusting to change Building internal buy-in and aligning stakeholder interest Outsourcing and social responsibility The outlook for legal outsourcing. Part 2: Case Studies Case study 1: Pinsent Masons - Addressing common misconceptions of outsourcing The mounting cost of e-discovery The solution requirements Solution design and implementation Outsourcing challenges encountered The result for the firm Valuable lessons learnt. Case study 2: Osborne Clarke - Finding the right vendor Restructuring internal operations Achieving real cost savings Finding a vendor - the challenge Solution design and implementation The firm's outlook Valuable lessons learnt. Case study 3: MyHomeMove - Growing the business through outsourcing Vendor requirements Sifting through the pile The challenges encountered The firm's outlook Valuable lessons learnt. Case study 4: ISS UK - Reducing cost and risk for in-house counsel The drivers for the outsourcing initiative Vendor selection and solution Challenges encountered Results for the organisation Valuable lessons learnt. Case study 5: Underwoods Solicitors - Achieving firm differentiation in a competitive market Solution Measuring the sourcability of legal services Challenges encountered Results for the firm Valuable lessons learnt Index