List of Boxes, Figures, and Tables Preface and Acknowledgments 1 Introduction and Conceptual Framework The Challenge of Managing Diversity in a Global Context Tensions Posed by Global Workforce Trends Diversity and Exclusion: A Critical Workforce Problem The Inclusive Workplace Model Conceptual Framework and Organization of the Book PART I: THE GLOBAL CONTEXT FOR DIVERSITY MANAGEMENT 2 Diversity Legislation in a Global Perspective: Equality and Fairness in Employment The International Bill of Human Rights and Employment Rights Importance and Influence of the Declaration of Human Rights Implementation Diversity-Related Employment Legislation Broad-Based Antidiscrimination Legislation Practical Implications Appendix 2.1. Universal Declaration of Human Rights Appendix 2.2. Global Antidiscrimination and Equal Rights Legislation Checklist of Protections Offered by a Select Number of Countries 3 Discrimination, Equality, and Fairness in Employment: Social Policies and Affirmative/Positive Action Programs Discrimination and Equality in Employment Theoretical Perspectives of Discrimination and Affirmative Action Social Policies and Affirmative/Positive Action Programs Principles of Affirmative Action and Positive Action Programs The Public Debate Over Affirmative and Positive Action Policies 4 Global Demographic Trends: Impact on Workforce Diversity International Population Trends National Trends 5 Socioeconomic Transitions: The New Realities of the Global Workforce Worker Migration Occupational Diversity Migration of Employers Implications for Diversity of Gender, Disability, and Sexual Orientation Educational Trends and Workforce Diversity PART II: SOCIAL PSYCHOLOGICAL PERSPECTIVES OF WORKFORCE DIVERSITY 6 Defining Diversity in a Global Context: Prejudice and Discrimination Workforce Diversity Defined Toward a Global Definition of Diversity Stereotypes and Prejudice Dehumanization and Oppression Employment-Related Discrimination 7 Vive la Différence? Theoretical Perspectives on Diversity and Exclusion in the Workplace Diversity and Exclusion: A Critical Workforce Problem Overview of Social Psychological Theories of Diversity and Exclusion Theoretical Underpinnings of the Inclusion-Exclusion Construct Orienting Theories of Diversity and Exclusion Explanatory Theories of Diversity and Exclusion Research on Organizational Demography Documenting Exclusion 8 Culture and Communication in the Global Workplace The Cultural Context for the Global Workplace Cross-Cultural Communication Effective Cross-Cultural Communication 9 Interpersonal Relationships in a Global Work Context Cultural Styles and Relational Mental Models Diversity in Interpersonal Relationships Interpersonal Relationships and Cross-Cultural Communication Theoretical Perspectives on Interpersonal Cross-Cultural Communication PART III: MANAGING A DIVERSE WORKFORCE IN THE GLOBAL CONTEXT—THE INCLUSIVE WORKPLACE 10 Diversity Management: Paradigms, Rationale, and Key Elements Defining Diversity Management From Equal Rights Laws, to Affirmative/Positive Action, to Diversity Management Diversity Management Paradigms Models of Global Diversity Management The Impetus for Implementing Diversity Management Characteristics and Limitations of Diversity Management 11 Inclusive Leadership: Unlocking the Diversity Potential Leadership Dilemmas and the Diversity Paradox Transformational Leadership, Inclusive Leadership, and the Organization’s Competitive Advantage Organizational Leadership and Inclusion Inclusive Leadership at the Supervisor Level: Leader-Member Exchange (LMX) 12 An Overview of the Inclusive Workplace Model: Managing the Globalized Workforce Diversity Diversity Management and the Inclusive Workplace 13 The Inclusive Workplace: Level I—Inclusion Through Diversity Within the Work Organization Inclusive Policies and Practices Barriers and Benefits of Implementing the Inclusive Approach at Level I Case Illustration: Level I—Inclusion Through Diversity Within Work Organizations—Denny’s, Inc. Questions for Discussion and Further Analysis 14 The Inclusive Workplace: Level II—Inclusion Through Corporate-Community Collaborations Inclusive Policies and Practices Barriers and Benefits of Implementing the Inclusive Approach at Level II Case Illustration: Level II—Inclusion Through Corporate-Community Collaboration—Unilever Questions for Discussion and Further Analysis 15 The Inclusive Workplace: Level III—Inclusion Through State/National Collaborations Barriers and Benefits of Implementing the Inclusive Approach at Level III Case Illustration: Level III—Inclusion of Disadvantaged Groups at the National/State Level—Eurest Questions for Discussion and Further Analysis 16 The Inclusive Workplace: Level IV—Inclusion Through International Collaborations Barriers and Benefits to Implementing the Inclusive Approach at Level IV Case Illustration: Level IV—Inclusion Through Global Collaborations—Fair Trade Company Fair Trade History Global Village and Fair Trade Company Fair Trade Future Questions for Discussion and Further Analysis 17 Practical Steps for Creating an Inclusive Workplace: Climate for Diversity, Climate for Inclusion, and Survey Scales Introduction Climate for Diversity and Climate for Inclusion The Climate for Inclusion-Exclusion Scale (MBIE) Psychometric Properties and Previous Research Utilizing the Measure The Mor Barak et al. Diversity Climate Scale Psychometric Properties and Previous Research Utilizing the Measure 18 Toward a Globally Inclusive Workplace: Putting the Pieces Together The Value Base for the Inclusive Workplace Implementation of the Inclusive Workplace Conclusion References Index About the Author