Chapter 1: What is Marketing? Chapter 2: Strategy and environment Chapter 3: Marketing Research Chapter 4: Consumer Behaviour Chapter 5: Business-to-Business Marketing Chapter 6: Segmentation, Targeting, Positioning and CRM Chapter 7: Creating the Product Chapter 8: Managing the Product Chapter 9: Services Marketing Chapter 10: Pricing the Product Chapter 11: Integrated Marketing Communications Chapter 12: Advertising and PR Chapter 13: Sales Promotions and Sales Management Chapter 14: Retail and Distribution Appendix 1 Appendix 2

  Were you looking for the book with access to MyMarketingLab? This product is the book alone, and does NOT come with access to MyMarketingLab. Buy Marketing, Real People, Real Decisions with MyMarketingLab with Pearson eText 2e, (9780273758594) if you need access to the MyLab as well, and save money on this brilliant resource.     Imagine you are Dr Steve Perry, Commercial Director of Visa Europe  the world’s leading electronic payment system and one of the top ten sponsors of the Olympics, Paralympics and FIFA World Cup. Visa have developed V PAY which is the first trans European chip and pin payment system and the question facing Dr Steve Perry was, how does Visa Europe try to move European banks over to V PAY as the preferred payment card solution? Your options are… ·   Target large trans-european banks ·   Target each country one at a time ·   Target a combination of bank and country …What would you do? Each chapter is an explosion of ideas, introducing you to a dilemma faced by a real-life marketeer at an eclectic range of companies including Royal Mail, Amazon and Bono’s RED campaign. You’ll hear from marketing academics and students, as well as practitioners and experts from other disciplines, explain what decision they would have made in the same situation, before discovering how it worked out. This new and innovative approach will throw you into the exciting decision-making process and help you to understand all the key theories and 'metrics' underpinning the discipline, whilst vividly bringing both the principles and practice of marketing to life. “This is an excellent, informative, comprehensive, and meticulously structured marketing textbook. It is packed with excellent and interesting real-life case studies and examples of marketing in practice. Clearly, it offers a brilliant combination of marketing theory and practice.”  Dr 'Tunji Gbadamosi, University of East London “ An excellent introduction to marketing theory and practice. The innovative approach is refreshing and adds value by showing the challenges of implementing marketing in real life.”  Dr Elisabeth Brüggen, Assistant Professor, Maastricht University, School of Business and Economics "A very good introduction to the real experiences met by professional marketers…that illustrates the complex intellectual challenge found in solving particular dilemmas." Keith Fletcher, Director of Education at the Chartered Institute of Marketing   "Significantly different to other introductory marketing texts, it is much fresher, more engaging and more innovative than most." Andy Fennell, Chief Marketing Officer, DIAGEO   

New companies featured in Real People, Real Decision cases include Amazon and Bono's RED campaign New end of chapter case studies. Links to new YouTube videos in every chapter New videos of the Real People contributors, hosted in MyMarketingLab. The RED challenge – a joint challenge between Pearson and RED that allows students to take part in a marketing competition to develop a new Product RED. Integration of Brand You into the end of chapter exercises Updated content on sustainability, social media, CRM, marketing in a recession and climate change Updated material on ethics and marketing metrics inserts Expert suggested further reading ('Delve Deeper').