This handbook gives legal practitioners, students and new mediators practical guidance on the mediation process. Drawing on her experience as a mediator, academic and a businessperson, Marjorie Mantle takes a down-to-earth approach to mediation, pointing out the pitfalls as well as the benefits.

Introduction 1; 1. What is Mediation?; 2. Key Principles; 3. Mediation in Practice; 4. SellingMediation; 5. Choosing a Mediator; 6. Role of the Legal Practitioner; 7. Mix'n'Match; Appendices: 1. Online dispute resolution; 2. Documentation; 3. Sample Contract for Services; 4. Sample Costs, Terms and Conditions; 5. Sample Agreement to Mediate; 6. Sample Settlement Agreement and Joint Minute; 7. Checklist for choosing a mediator; 8. Checklist for preparation; 9. Assessing mediator performance; 10. Checklist for assessing mediator performance; 11. Assessing your own performance; 12. Client profiles and predicting the future; 13. Confidentiality and Privilege; 14. Dispute resolution clauses; 15. Extra people at the meeting; 16. Our multicultural society and mediation; 17. Styles of mediation; 18. Historical background to mediation; 19. European Code of Conduct for Mediators; 20. Case Studies; 21. Useful references, by subject area; 22. Index.

Demystifies the process of mediation with straightforward explanations of the mediation process and principles. Gives clear reasons why lawyers should always consider mediation. Includes a helpful section on responding to client queries about mediation.