Helps eliminate negative verbal and nonverbal behaviors and replace them with positive signals that improve the organization. This book introduces the concept of 'micromessages' that are critical behaviors-looks, gestures, tone, nuance, inflection, syntax - that tell people what we really think of them, in contrast to the words we speak.

1.What You Don’t See Can Kill You2.Birds Do It, Bees Do It, Even Babies Do It3.It’s Global—“And You Thought It Was Just You”4.New Words - New Ways5.Is This About Faking It?6.Can I Believe What I See?7.I’ve Seen This Before—or Have I?8.In the Air and Everywhere9.I Put a Spell on You10.Breaking the Spell

Change the way you do business with the nonverbal gestures that can make or break any business relationship A blank look, an averted gaze, or a dismissive shrug . . . we all know how other people's nonverbal cues can make us feel, even if they are delivered or received without conscious awareness. But do you know the ways in which these subtle behaviors can define your ability to influence the performance of others for better-or worse? Stephen Young, one of the foremost experts on leadership, introduces the concept of micromessages-the gestures, facial expressions, tones of voice, word choices, eye contact, and interactive nuances that can be either debilitating or empowering to employees and to the power of leadership. Once you understand these micromessages, you'll be able to improve your leadership skills by Getting inside your organization's cultural DNA to spark change Diffusing negative micromessages (microinequities) and use positive micromessages (microadvantages) to spark creativity, improve performance, and exceed goals Infusing positive micromessages at all levels of the organization, achieving a strong, inclusive, and high-performing work environment