Table of Contents


1) Supply Chain Management: Operations and Integration
2) Customer Service and Satisfaction
3) The Role of Information in Supply Chains
4) Sales Forecasting and Inventory Management
5) Transportation: Overview, Infrastructure, Measures, and Management
6) Warehouse Management
7) Materials Management and Handling in the Supply Chain
8) Sourcing and Procurement 
9) The Role of Manufacturing, Marketing and Finance in Supply Chains
10) Managing Relationships with Customers and Suppliers
11) Supply Chain Process Integration
12) Global Supply Chain Management
13) Managing Supply Chains in Global Markets
14) Strategic Supply Chain Network Design
15) Collaboration, Cooperation and Integration in the Supply Chain
16) Supply Chain Performance Measurement and Metrics