Providing an integrated approach to crisis communication that spans various disciplines and the entire crisis management process, the fifth edition of Ongoing Crisis Communication uses a three-stage approach to crisis management – pre-crisis, crisis and post-crisis. W. Timothy Coombs draws on first-hand experience in the field, explaining how crisis management can prevent or reduce the threats of a crisis and providing guidelines for how best to act and react in an emergency situation. The fifth edition includes new coverage of social media, social networking sites and terrorist threats and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.
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Providing an integrated approach to crisis communication and covering the entire crisis management process in three stages - pre-crisis, crisis and post-crisis – the fifth edition includes new coverage of social media, social networking sites and terrorist threats.
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Preface
Acknowledgements
Chapter 1. A Need for More Crisis Management Knowledge
Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication
Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations
Chapter 4. Crisis Preparing: Part I
Chapter 5. Crisis Preparing: Part II
Chapter 6. Recognizing Crises
Chapter 7. Crisis Responding
Chapter 8. Postcrisis Concerns
Epilogue
Appendix: Possible Case Studies
References
Index
About the Author
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Produktdetaljer
ISBN
9781544328690
Publisert
2019-02-14
Utgave
5. utgave
Utgiver
Vendor
SAGE Publications Inc
Vekt
470 gr
Høyde
231 mm
Bredde
187 mm
Aldersnivå
U, 05
Språk
Product language
Engelsk
Format
Product format
Heftet
Forfatter