PART I - INTRODUCTION.1. Operations and the Process.2. Managing Operations.PART II - OPERATIONS STRATEGY.3. Designing an Operations Strategy.4. Implementing the Operations Strategy.PART III - DESIGNING THE PRODUCT.5. Product Planning.6. Quality Management.7. Quality Control.8. Forecasting Customer Demand.PART IV - DESIGNING THE PROCESS.9. Process Planning.10. Measuring and Improving Performance.11. Layout of Facilities.12. Managing Capacity.PART V - PLANNING AND SCHEDULING RESOURCES.13. Tactical Plans.14. Short Term Scheduling.15. Material Requirements Planning.16. Just in time Operations.17. Job Design and Work Measurement.18. Project Management.PART VI - MANAGING THE SUPPLY CHAIN.Chapter 19. Logistics and the Supply Chain.Chapter 20. Facilities Location.Chapter 21. Managing Stocks.APPENDIX A - SOLUTIONS TO REVIEW QUESTIONS.