Brief contents Preface About the authors Acknowledgements Part 1 Digital marketing fundamentals 1.  Introducing digital marketing 2.  Online marketplace analysis: micro-environment 3.  The digital macro-environment Part 2 Digital marketing strategy development 4.  Digital marketing strategy 5.  Digital media and the marketing mix 6.  Relationship marketing using digital platforms Part 3 Digital marketing: implementation and practice 7.  Delivering the digital customer experience 8.  Campaign planning for digital media 9.  Marketing communications using digital media channels 10.  Evaluation and improvement of digital channel performance Glossary Index

"I have used this book in all its editions since first publication with my undergraduate and postgraduate students. It is a core text for all the students, because it provides the detail they require at an academic level. Importantly it is a book for the practitioner to use too. This is why we use it on our postgraduate practitioner programmes – where we actually buy the book for the students as we believe it is that important. No other text comes close and literally thousands of our graduates have benefitted from it in their subsequent careers: written by the specialist for the specialist" David Edmundson-Bird Principal Lecturer in Digital Marketing Manchester Metropolitan University     Digital Marketing provides the most comprehensive guide to all aspects of using the Internet, digital media and marketing technology to achieve the goals of integrated multichannel marketing.   This streamlined seventh edition provides comprehensive, practical guidance on how companies can get the most out of digital media and technology to meet their marketing goals. Digital Marketing links marketing theory with practical business experience through case studies from cutting edge companies such as ASOS, Spotify, Zalando and Zappos, to help students understand digital marketing in the real world. To support this, new ‘Essential Digital Skills’ boxes give students guidance on how to develop key skills they will need in the workplace.   Readers will learn best practice frameworks for developing a digital marketing strategy, plus success factors for key digital marketing techniques including search marketing, conversion optimisation and digital communications using social media including Twitter and Facebook.