I. PROCESS CONSULTATION DEFINED. 1. What Is Process Consultation? II. HUMAN PROCESSES AND HOW TO INTERVENE IN THEM. 2. Human Processes in Organizations: An Overview. 3. Communication Processes. 4. The Process of Building and Maintaining a Group. 5. Group Problem-Solving and Decision-Making. 6. Group Growth and Development: Norms and Culture. 7. Leading and Influencing. 8. Appraising Performance and Giving Feedback. 9. Intergroup Processes. III. THE CONSULTING PROCESS IN ACTION. 10. Establishing Contact and Defining a Relationship. 11. Settings and Methods of Work. 12. Diagnostic Interventions. 13. Influencing Process through Confrontive Interventions: Agenda Management. 14. Confronting through the Use of Feedback. 15. Coaching, Counseling, and Structural Suggestions. 16. Evaluation of Results and Disengagement. 17. Process Consultation in Perspective. Appendix A: Memo I: Some Comments on Internal Auditing and Control Programs. Appendix B: Memo II: Organization. Appendix C: Memo III: Erosion of Rationality: One Hazard of Internal Competition on Product Planning.