Chapter 1: Key Concepts and Issues in Program Evaluation and Performance Management Introduction Policies and Programs Key Concepts in Program Evaluation Example: Evaluating a Police Body-Worn Camera Program in Rialto, California Ten Key Evaluation Questions The Steps in Conducting a Program Evaluation Summary Discussion Questions References Chapter 2: Understanding and Applying Program Logic Models A Basic Logic Modeling Approach Working with Uncertainty Program Objectives, and Program Alignment with Government Goals Program Theories and Program Logics Logic Models that Categorize and Specify Intended Causal Linkages Constructing a Logic Model for Program Evaluation Logic Models for Performance Measurement Strengths and Limitations of Logic Models Summary Discussion Questions Appendices References Chapter 3: Research Designs for Program Evaluations Introduction Our Stance What is Research Design? Why Pay Attention to Experimental Design? Using Experimental Designs to Evaluate Programs Defining and Working with the Four Basic Kinds of Threats to Validity Quasi-Experimental Designs: Navigating Threats to Internal Validity Non-Experimental Deisgns Testing the Causal Linkages in Program Logic Models Research Designs and Performance Measurement Summary Discussion Questions Appendices References Chapter 4: Measurement for Program Evaluation and Performance Monitoring Introduction Introducing Reliability and Validity of Measures Units of Analysis and Levels of Measurement Sources of Data in Program Evaluations and Performance Measurement Systems Using Surveys to Estimate the Incremental Effects of Programs Survey Designs Are Not Research Designs Validity of Measures, and the Validity of Causes and Effects Summary Discussion Questions References Chapter 5: Applying Quantitative Evaluation Methods Introduction Comparing and Contrasting Different Approaches to Qualitative Evaluations Qualitative Evaluations Designs: Some Basics Designing and Conducting Qualitative Program Evaluations Assessing the Credibility and Generalizability of Qualitative Findings Connecting the Qualitative Evaluation Methods to Performance Measurement The Power of Case Studies Summary Discussion Questions References Chapter 6: Needs Assessments for Program Development and Adjustment Introduction Steps in Conducting Needs Assessments Needs Assessment Example: Community Health Needs Assessment in New Brunswick Summary Discussion Questions Appendices References Chapter 7: Concepts and Issues in Economic Evaluation Introduction Three Types of Economic Evaluation Economic Evaluation in the Performance Management Cycle Historical Developments in Economic Evaluation Cost-Benefit Analysis Cost-Efective Analysis Cost-Utility Analysis Cost-Benefit Analysis Example: The High/Scope Perry Preschool Program Strengths and Limitations of Economic Evaluation Summary Discussion Questions References Chapter 8: Performance Measurement as an Approach to Evaluation Introduction The Current Imperative to Measure Performance Performance Measurement for Accountability and Performance Improvement Growth and Evolution of Performance Measurement Metaphors that Support and Sustain Performance Measurement Comparing Program Evaluation and Performance Measurement Systems Summary Discussion Questions References Chapter 9: Design and Implementation of Performance Measurement Systems Introduction The Technical/Rational View and the Political/Cultural View Key Steps in Designing and Implementing A Performance Measurement System Performance Measurement for Public Accountability Summary Discussion Questions Appendix A: Organizational Logic Models References Chapter 10: Using Performance Measurement for Accountability and Performance Improvement Introduction Using Performance Measures Rebalancing Accountability-Focused Performance Measurement Systems to Increase Performance Improvement Uses When Performance Measurement Systems De-Emphasize Outputs and Outcomes: Performance Management Under Conditions of Chronic Fiscal Restraint Summary Discussion Questions References Chapter 11: Program Evaluation and Program Management: Joining Theory and Practice Introduction Internal Evaluation: Views from the Field Building an Evaluative Culture in Organizations: An Expanded Role for Evaluators Striving for Objectivity in Program Evaluations Criteria for High-Quality Evaluations Summary Discussion Questions References Chapter 12: The Nature and Practice of Professional Judgement in Program Evaluation Introduction The Nature of the Evaluation Enterprise Ethical Foundations of Evaluation Practice Ethical Guidelines for Evaluation Practice Understanding Professional Judgement Improving Professional Judgement in Evaluation The Prospects for an Evaluation Profession Summary Discussion Questions Appendix References