This book explores how digital technologies have proved to be a useful and necessary tool to help ensure that local and regional governments on the frontline of the emergency can continue to provide essential public services during the COVID-19 crisis. Indeed, as the demand for digital technologies grows, local and regional governments are increasingly committed to improving the lives of their citizens under the principles of privacy, freedom of expression and democracy.

The Digital Revolution began between the late 1950s and 1970s and represents the evolution of technology from the mechanical and analog to the digital. The advent of digital technology has also changed how humans communicate – today using computers, smartphones and the internet. Further, the digital revolution has made a tremendous wealth of information accessible to virtually everyone. 

In turn, the book focuses on key challenges for local and regional governments concerning digital technologies during this crisis, e.g. the balance between privacy and security, the digital divide, and accessibility. Privacy is a challenge in the mitigation of COVID-19, as governments rely on digital technologies like contact-tracking apps and big data to help trace peoples’ patterns and movements. While these methods are controversial and may infringe on rights to privacy, they also appear to be effective measures for rapidly controlling and limiting the spread of the virus. Next, the book discusses the 10 technology trends that can help build a resilient society, as well as their effects on how we do business, how we work, how we produce goods, how we learn, how we seek medical services and how we entertain ourselves. Lastly, the book addresses a range of diversified technologies, e.g. Online Shopping and Robot Deliveries, Digital and Contactless Payments, Remote Work, Distance Learning, Telehealth, Online Entertainment, Supply Chain 4.0, 3D Printing, Robotics and Drones, 5G, and Information and Communications Technology (ICT).