Total Quality is a practical, proven approach to management that is successfully applied throughout American industry. This book provides the reader with a step-by-step, practical approach for implementing total quality in a radiology department.

PART I: THE BASICS, 1. Introduction to Total Quality Management, Introduction, Historical Perspective, Quality Assurance vs. Quality Improvement, Deming's 14 Points Applied to Radiology, 2. Creating Purpose in the Radiologic Practice, Vision, Mission, Guiding Principles, 3. Seeking Continuous Improvement, What the Customer Wants, Measurable Department Logistics, Measurable Radiologic Science, Summary, 4. Defining Process and the TQM Method, The Basic Process, FOCUS-PDCA, Total Quality Improvement Implementation Plan, 5. Mastering the Tools of TQM, Cause-and-Effect Diagram, Histogram, Pareto Chart, Scatter Diagram, Trend Chart, Control Chart, Group Task and Decision-Making Tools, Summary, 6. The Basics of Statistical Analysis, Doing It with Data, Basic Descriptive Statistics, Basic Statistics of Diagnosis, PART II: IMPLEMENTATION:, MAKING IMPROVEMENT CONTINUOUS, 7. The Process of Getting Started, Making the Transition from Business as Usual, The Fundamentals, Managing the Implementation, Pitfalls, 8. Improvement in Department Logistics, Clarifying the Mission of the Department, Tackling Excessive Patient Waiting Time, Reducing Report Turnaround Time, Improving Patient Access, Solving Revenue Problems, Pitfalls, 9. Improvement in Diagnosis and Therapeutics, Improving Breast Cancer Detection, Optimizing Magnetic Resonance Diagnosis, Cross-Functional Improvement Programs, Thoughts on Future Applications, 10. The Use of Personal Computers in the Improvement Process, Data Collection and Entry, Databases, Spreadsheets, Audits, Hardware Requirements, Appendix A: Quality Improvement Templates, Additional Readings, Index

"This book is short, easy-to-read, and includes information you need to know...a primer in CQI. Other competing short texts specifically introducing the topic to radiologists do not exist."Marvin Guter-Vestal, NYDonald C. Kubisa-Binghamton, NY"The book not only meets the author's objectives, but it is written in such a way as to be a resource book one would find going back to time and time again...Rating: 94"ADVANCE for Administrators in Radiology, November 1994"Total Quality in Radiology should be read by those who are about to look in the mirror of continuous improvement."Carol Wesolowski, University of Michigan Hospitals, Ann Arbor