How the obsession with quantifying human performance threatens
business, medicine, education, government—and the quality of our
lives Today, organizations of all kinds are ruled by the belief that
the path to success is quantifying human performance, publicizing the
results, and dividing up the rewards based on the numbers. But in our
zeal to instill the evaluation process with scientific rigor, we've
gone from measuring performance to fixating on measuring itself—and
this tyranny of metrics now threatens the quality of our organizations
and lives. In this brief, accessible, and powerful book, Jerry Muller
uncovers the damage metrics are causing and shows how we can begin to
fix the problem. Filled with examples from business, medicine,
education, government, and other fields, the book explains why paying
for measured performance doesn't work, why surgical scorecards may
increase deaths, and much more. But Muller also shows that, when used
as a complement to judgment based on personal experience, metrics can
be beneficial, and he includes an invaluable checklist of when and how
to use them. The result is an essential corrective to a harmful trend
that increasingly affects us all.
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Produktdetaljer
ISBN
9780691191263
Publisert
2019
Utgiver
Vendor
Princeton University Press
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter