How can the needs and perspective of patients be incorporated in the design and redesign of health services? Health organizations are focusing more and more on patients and requiring their employees to practise patient focused care.

Contributors. Foreword. Acknowledgements. Chapter 1 User involvement a story of our time.(Trisha Greenhalgh, Charlotte Humphrey & Fran Woodard). Chapter 2 What is already known about involving users in service transformation? (Ceri Butler & Trisha Greenhalgh). Chapter 3 Experience-based co-design (Vikke Pearce, Paula Baraitser, Gaynor Smith & Trisha Greenhalgh). Chapter 4 Patients as teachers and mentors (Gaynor Smith, Jane Hughes & Trisha Greenhalgh). Chapter 5 Co-producing information (Jane Hughes, Gaynor Smith & Trisha Greenhalgh). Chapter 6 Involving users in leadership and governance (Fran Woodard, Lizzy Bovill & David Freedman). Chapter 7 Inherent tensions in involving users (Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey). Chapter 8 Where next for user involvement? (Trisha Greenhalgh, Fran Woodard & Charlotte Humphrey). Index.