PART 1: WHY MIS? 1. The Importance of MIS 2. Strategy and Information Systems 3. Business Intelligence Systems PART 2: INFORMATION TECHNOLOGY 4. Hardware, Software, and Mobile Systems 5. Database Processing 6. The Cloud PART 3: USING IS FOR COMPETITIVE ADVANTAGE 7. Collaboration Information Systems 8. Processes, Organizations, and Information Systems 9. Social Media Information Systems PART 4: INFORMATION SYSTEMS MANAGEMENT 10. Information Systems Security 11. Information Systems Management 12. Information Systems Development The International Dimension Application Exercises

IS issues of today and tomorrow Expanded - Three guides in each chapter stimulate thought and discussion on ethics, security, and career issues in IS. This edition includes four new ethics guides, six new career guides, and six new security guides. New - Three new sections on artificial intelligence focus on the impact of AI on organizations and workers. This new content includes a simple machine learning example focused on spam filtering and a high-level look at IBM’s® Watson. Updated - An International Dimension module at the end of the text discusses international aspects of IS/MIS. It now includes statistics about international internet access and the General Data Protection Regulation (GDPR) law. Updated - A discussion of 2029 at the end of each chapter – updated from 2027 in the previous edition – considers how the concepts, technology, and systems described in the chapter are likely to change by then. Real-world applications Updated - A business situation at the start of each chapter drives home the relevance of chapter content. Two businesses are addressed: ARES, an augmented reality exercise startup; and, new to the 11th edition, eHermes, a startup providing mobile shopping experiences with self-driving vehicles. Updated - A case study at the end of each chapter, including four new cases in this edition, helps students apply new knowledge to real-world situations. New cases include those on salesforce.com, Airbnb®, and LinkedIn®. Updated - Application exercises give students practice solving business problems with Excel, Access, or web applications. New exercises address Microsoft® AI applications, networking commands, and Recuva file recovery. A focus on critical thinking Chapters are organized by questions. Each chapter starts with a list of questions for students to consider, and ends with Active Review providing tasks students can complete to show they’re able to answer the questions. Updated - A So What? exercise in each chapter, including seven new exercises, asks students to apply chapter content to their own lives and to consider why the selected IS issues matter to their future professional lives. Updated - Using Your Knowledge exercises, including new exercises in this edition, ask students to apply their critical thinking skills to complete a practice problem. Updated - All chapters include a collaboration exercise, including new exercises in this edition. The exercises prompt teams of students to solve a sample business problem using collaboration tools introduced in Chapter 1. Also available with MyLab MIS MyLab™ is the teaching and learning platform that empowers you to reach every student. By combining trusted author content with digital tools and a flexible platform, MyLab personalizes the learning experience and improves results for each student. And, with MIS Decision-Making Sims and Auto-Graded Excel™ and Access™ Projects, students learn how MIS concepts will help them succeed in their future careers. Learn more about MyLab MIS. Reach every student with MyLab Teach your course your way: Your course is unique. So whether you’d like to build your own assignments, teach multiple sections, or set prerequisites, MyLab gives you the flexibility to easily create your course to fit your needs. Pre-built assignments are useful before, in, and out of class, maximizing the user experience. Learning Catalytics™ is a student response tool that helps you generate class discussion, customize your lecture, and promote peer-to-peer learning based on real-time analytics. Auto-graded writing exercises, with a rubric included, offer an additional avenue for students to think critically about newly acquired knowledge. Empower each learner: Each student learns at a different pace. Personalized learning pinpoints the precise areas where each student needs practice, giving all students the support they need – when and where they need it – to be successful. Dynamic Study Modules help students study chapter topics on their own, by continuously assessing their knowledge application and performance in real time. Study Plan gives personalized recommendations for each student, based on his or her ability to master the learning objectives in your course. Deliver trusted content: You deserve teaching materials that meet your own high standards for your course. That’s why we partner with highly respected authors to develop interactive content and course-specific resources that you can trust – and that keep your students engaged. MIS Decision-Making Sims put students in professional roles and give them the opportunity – through real-world business challenges – to apply course concepts and develop decision-making skills. Excel and Access Grader Projects use proven, field-tested technology to help you seamlessly integrate Microsoft Excel and Access content into your course without having to manually grade spreadsheets. MIS video exercises pair videos illustrating MIS concepts with brief quizzes. Improve student results: When you teach with MyLab, student performance often improves. That’s why instructors have chosen MyLab for over 15 years, touching the lives of over 50 million students. Visit the companion webpage for this title to download student application exercise files and additional resources.

IS issues of today and tomorrow Three guides in each chapter stimulate thought and discussion on ethics, security, and career issues in IS. This edition includes four new ethics guides, six new career guides, and six new security guides. Three new sections on artificial intelligence focus on the impact of AI on organizations and workers. This new content includes a simple machine learning example focused on spam filtering and a high-level look at IBM’s® Watson. An International Dimension module at the end of the text discusses international aspects of IS/MIS. It now includes statistics about international internet access and the General Data Protection Regulation (GDPR) law. A discussion of 2029 at the end of each chapter – updated from 2027 in the previous edition – considers how the concepts, technology, and systems described in the chapter are likely to change by then. Real-world applications A business situation at the start of each chapter drives home the relevance of chapter content. Two businesses are addressed: ARES, an augmented reality exercise startup; and, new to the 11th edition, eHermes, a startup providing mobile shopping experiences with self-driving vehicles. A case study at the end of each chapter, including four new cases in this edition, helps students apply new knowledge to real-world situations. New cases include those on salesforce.com, Airbnb®, and LinkedIn®. Application exercises give students practice solving business problems with Excel™, Access™, or web applications. New exercises address Microsoft® AI applications, networking commands, and Recuva file recovery. A focus on critical thinking A So What? exercise in each chapter, including seven new exercises, asks students to apply chapter content to their own lives and to consider why the selected IS issues matter to their future professional lives. Using Your Knowledge exercises, including new exercises in this edition, ask students to apply their critical thinking skills to complete a practice problem. All chapters include a collaboration exercise, including new exercises in this edition. The exercises prompt teams of students to solve a sample business problem using collaboration tools introduced in Chapter 1.