In order to meet an increasingly global and competitive environment, organizations are undergoing reengineering, work process redesign, "right sizing," creating a "virtual office," and other forms of restructur­ ing and basic change of the way work is accomplished.

1 Corporate Excellence in Facilities: Why the Workplace is Important.- The Organization—Accommodation (O—A) Relationship.- Finding Space.- Planning and Design.- Moving In and Settling Down.- Adaptation and Change.- Moving On or Out.- Adding Value to the O—A Relationship.- The Unexamined O—A Relationship Is Not Worth Having.- Changing Building Design.- Economic and Social Pressures on the O—A Relationship.- Workspace: Asset or Liability?.- 2 Managing Environmental Quality: Current Trends in Office Occupancy.- What Does Facilities Management (FM) Mean Today?.- Integrating FM With Business Strategy.- The Impact on Space Use of Changing Trends in the Nature of Work.- Team-work and Creativity.- Changes in Clerical and Support Work.- Changes in the Space and Time Constraints on Office Work.- Managing the Human Aspect.- Current Trends and the Human Aspect.- 3 Using Occupancy Feedback: A Strategy for Managing Workplace Improvements.- Health Risks in the Office.- The Productivity Debate.- Feedback from Building Occupants.- Total Quality and Customer Satisfaction.- Functional Comfort as a Strategic Planning Concept.- Managing Feedback from Building Occupants.- 4 Building-In-Use Assessment: An Occupancy Feedback System.- How Building-In-Use Assessment Works.- An Introduction to Building-In-Use Assessment.- Carrying Out Building-In-Use Assessment.- Applying BIU Results to Problem Solving.- Communication with Occupants.- Builidng-In-Use Assessment in Practice.- Using Feedback for Continuous Improvement.- 5 Building-In-Use Assessment of Building Systems: Air Quality, Thermal Comfort, and Building Noise Control.- Building Systems’ Dimensions of Functional Comfort.- The Air Quality Dilemma.- Occupants’ Perceptions of Air Quality.- Building-In-Use Assessment of Air Quality.- The Thermal Comfort Paradox.- Builidng-In-Use Assessment of Thermal Comfort.- Thermal Comfort and the Thermal Comfort Standard.- The Quandary of Building Noise Control.- Building-In-Use Assessment of Building Noise Control.- Managing Building Noise Control.- How Building Systems Can Increase Functional Comfort.- 6 Building-In-Use Assessment of Planning and Design of Interior Space: Spatial Comfort, Privacy, and Office Noise Control.- Factors Influencing the Design of Space for Work.- The Spatial Comfort Crisis.- Building-In-Use Assessment of Spatial Comfort.- Office Size.- Space Standards.- Individual Versus Group Workspace.- The Privacy Conundrum.- Evaluating Privacy.- The Challenge of Office Noise Control.- Noise Control Through Partition Height.- The Future of the Individual Workplace.- 7 Building-In-Use Assessment of Lighting Comfort.- The Lighting Comfort Opportunity.- Building-In-Use Assessment of Lighting Comfort.- Human Factors in Lighting.- Lighting and Morale.- Windows and Daylighting.- Improving Lighting Comfort.- 8 Building Convenience and Building Amenities.- What Is Building Convenience?.- Building-In-Use Assessment of Building Convenience.- Bathrooms.- Elevators.- Access, Parking and Transportation.- Safety and Security.- Cleaning and Maintenance.- Energy Mangement and Environmental Issues.- Measuring Building Convenience.- Building Amenities and the Future of Building Convenience.- 9 Occupants’ Feedback as a Decision-Making Tool: Three Case Studies.- Organizational Learning Through the Acquisition of Feedback.- International Headquarters Offices: Conflicts Over Information Utilization.- The Need For Communication.- Organizational Impact of Building-In-Use Assessment.- National Telecommunications Company: Diagnostic Information as a Tool for Strategic Planning.- Structure of the Follow-Up Process.- Commercial Real Estate Company: Using Feedback to Increase Competitive Advantage.- Impact of the Transition on Organizational Learning.- Devising Corporate Accommodation Strategy.- 10 The Politics of Occupants’ Feedback: Issues in Implementation.- Applying Occupant Feedback.- Comparing Before With After.- Predesign Programming.- Planning Budgeting, and Priority-setting.- Lease Negotiations.- Planning Alternative Workspace.- Information Exchange.- Defusing Territorial Conflict.- Legal and Political Issues.- Improving Communication.- Environmental Empowerment: Are We Ready?.- 11 Optimizing Occupancy: Strategic Planning of the Organization—Accommodation Relationship.- Accommodation Strategy and the O—A Relationship.- Planning the Future of the O—A Relationship.- Corporate Accommodation as a “Strategic Functional Unit”.- Using Accommodation to Add Value to Products and Services.- Reengineering the Office as a Tool for Work.- Implementation of an “Integrated Workplace Strategy”.- Final Words.- Appendix: The Buiding-In-Use Databases and How They are Used.