What's a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.You'll learn simple ways to get reliable customer value information--ina form you can use. You'll discover how to use it to measure marketingeffectiveness, generate improvements throughout the entire customerrelationship lifecycle, and improve decision-making. Everyone tells youto manage your business around customers. This book gives you the toolsto do it.
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Linking customer lifetime value to business value: powerful techniques for both executives and investors.
Driving better decisions about process, organizational structure, IT, and much more.
Includes practical, easy-to-use metrics and real-world case studies.
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Produktdetaljer
ISBN
9780132161619
Publisert
2010-11-09
Utgiver
Pearson Education (US)
Vekt
100 gr
Høyde
100 mm
Bredde
100 mm
Dybde
100 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
224