Chapter 1 Introduction to E-Commerce Chapter 2 E-commerce Infrastructure Chapter 3 Building an E-commerce Presence Chapter 4 E-commerce Security and Payment Systems Chapter 5 E-commerce Business Strategies Chapter 6 E-commerce Marketing and Advertising Chapter 7 Social, Mobile, and Local Marketing Chapter 8 Ethics, Law, and E-commerce Chapter 9 Online Media Chapter 10 Online Communities Chapter 11 E-commerce Retailing and Services Chapter 12 B2B E-commerce

Students learn about the three major driving forces behind e-commerce – business development and strategy, technological innovations, and social controversies and impacts – and how they relate to chapter concepts. The text includes in-depth coverage of key topics in e-commerce, including digital marketing and advertising, B2B e-commerce, current and future technologies, research literature, and the social and legal aspects of e-commerce. New, updated - More than 60 opening, closing, “Insight On,” and other extensive cases throughout the text are new or updated in this edition. The cases place coverage in the context of actual e-commerce businesses. Expanded - Added coverage of e-commerce infrastructure (Chapter 3) includes voice-controlled digital assistants; 5G and new Wi-Fi standards; drones, balloons, and white space; and IoT, wearable computing devices. Expanded - Up-to-date discussion of security threats (Chapter 5) includes new cyberwarfare threats; data breaches at Equifax®, Exactis®, and Facebook®; and FTC enforcement actions with respect to data security. Expanded - More information on privacy issues (Chapter 8) includes the right to be forgotten; digital assistant devices, facial recognition, and IoT technology; and the new EU General Data Protection Regulation (GDPR). Expanded - Current issues in social networks (Chapter 11) include an update on LinkedIn®; use of algorithms by social networks, such as Facebook; Facebook fake news controversy; and Verizon® acquiring AOL® and Yahoo®. Updated - Data, figures, and tables have been updated through October 2018 with the latest marketing and business intelligence available from a range of industry and government sources. A section on careers in e-­commerce at the end of each chapter examines job postings from online companies for entry-level positions and helps students complete applications and prepare for interviews. Projects and review questions in each chapter prompt learners to demonstrate their comprehension and apply chapter concepts to management problem-solving.