This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
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Product details
ISBN
9780113314935
Published
2020
Edition
1. edition
Publisher
The Stationery Office
Language
Product language
Engelsk
Format
Product format
Digital bok
Author