Product details
Biographical note
Gemma Dale is a senior lecturer in the Business School at Liverpool John Moores University, teaching management, HR and personal development skills to first second and third year undergraduates. She is an experienced HR professional, as Chartered Fellow of the CIPD and Fellow of the HEA , with over twenty years of experience working in a range of HR roles across multiple sectors. Gemma Dale is the author of How to Work Remotely and Flexible Working, also published by Kogan Page.
"A great resource for anyone starting out in HR. It is grounded in everyday HR practice. There is plenty of theory, but this is accompanied by guidance that can be immediately put into action. I wish I'd had a book like this when I was starting out in HR."
Tim Scott, People Director, Fletchers Solicitors
"This is a clear and easy-to-read guide on an area that many people professionals - especially early in their careers - find particularly challenging to deal with. It emphasizes practical approaches while ensuring that professional standards and contemporary good practice are maintained."
Simon Jones, HR consultant and lecturer
- Chapter - 00: Introduction;
- Chapter - 01: Introducing employee relations;
- Chapter - 02: Collective employee relations;
- Chapter - 03: Conflict at work;
- Chapter - 04: Managing employee performance;
- Chapter - 05: Managing employee conduct and behaviour;
- Chapter - 06: Managing absence and attendance;
- Chapter - 07: Managing difficult issues;
- Chapter - 08: Achieving good employee relations;
- Chapter - 09: Conclusion;
"A great resource for anyone starting out in HR. It is grounded in everyday HR practice. There is plenty of theory, but this is accompanied by guidance that can be immediately put into action. I wish I'd had a book like this when I was starting out in HR."
Tim Scott, People Director, Fletchers Solicitors
"This is a clear and easy-to-read guide on an area that many people professionals - especially early in their careers - find particularly challenging to deal with. It emphasizes practical approaches while ensuring that professional standards and contemporary good practice are maintained."
Simon Jones, HR consultant and lecturer
- Chapter - 00: Introduction;
- Chapter - 01: Introducing employee relations;
- Chapter - 02: Collective employee relations;
- Chapter - 03: Conflict at work;
- Chapter - 04: Managing employee performance;
- Chapter - 05: Managing employee conduct and behaviour;
- Chapter - 06: Managing absence and attendance;
- Chapter - 07: Managing difficult issues;
- Chapter - 08: Achieving good employee relations;
- Chapter - 09: Conclusion;