The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

  1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
  2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
  3. Standardize: Ensure that useful actions are preserved.
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Preface Chapter One: A New Way of Thinking Chapter Two: A Systematic Approach Chapter Three: Tools for Quality Improvement Chapter Four: Applying the Tools for Quality Improvement Glossary Bibliography Index
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Product details

ISBN
9781138464124
Published
2017-09-14
Publisher
Taylor & Francis Ltd
Weight
490 gr
Height
280 mm
Width
210 mm
Age
P, 06
Language
Product language
Engelsk
Format
Product format
Innbundet
Number of pages
176