Operations Management provides a framework for addressing operational process and supply chain issues, in an easy-to-understand format. Using a systemized approach, the text focuses on real-life practices and issues of current interest. It also lets you experience the role of a manager through hands-on problems, cases and exercises.

The 14th Edition shows how businesses can respond when faced with the unexpected, such as the COVID-19 pandemic, Ukraine–Russia war, and inflation, so you’re better prepared in your role as an operations professional.

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  1. Using Operations to Create Value
    • Supplement A: Decision Making
PART 1: MANAGING PROCESSES
  1. Process Strategy and Analysis
  2. Quality and Performance
  3. Lean Systems
  4. Capacity Planning
    • Supplement B: Waiting Lines
  5. Constraint Management
  6. Project Management
PART 2: MANAGING CUSTOMER DEMAND
  1. Forecasting
  2. Inventory Management
    • Supplement C: Special Inventory Models
  3. Operations Planning and Scheduling
    • Supplement D: Linear Programming
  4. Resource Planning
PART 3: MANAGING SUPPLY CHAINS
  1. Supply Chain Design
  2. Supply Chain Logistic Networks
  3. Supply Chain Integration
  4. Supply Chain Sustainability
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New and updated features of this title
  • NEW: Coverage of Artificial Intelligence describes how it’s being used to solve problems and improve operations. This includes its use with process capability (Ch. 4), with Machine Learning for forecasting (Ch. 9), in managing grocery inventories (Ch. 10), in staff planning and scheduling (Ch. 11), in the purchasing process (Ch. 13), and in analyzing locations for businesses (Ch. 15).
  • NEW: Chapter-Opening Vignettes engage and stimulate students’ interest by profiling how Lowe’s, Allegiant Stadium, Kroger and Bank of America are applying specific operational issues.
  • NEW: Managerial Challenges boxes present realistic scenarios that describe meaningful operations decision problems in which managers of various disciplines find themselves taking a lead role.
  • 9 NEW: Managerial Practices boxes provide current examples of how Siemens AG, Southwest Airlines, Volvo and United Parcel Service are dealing with process and supply chain issues as they run their operations.
  • 4 NEW: Video Cases span the travel, retail and entertainment industries and show students how operations management supports the success of world-class organizations.
  • NEW: Experiential Learning Exercises group students into teams to work on 5 exercises that actively involve them in team-based discussion questions and decisions.
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Product details

ISBN
9781292462998
Published
2025-01-27
Edition
14. edition
Publisher
Pearson Education Limited
Weight
1564 gr
Height
278 mm
Width
229 mm
Thickness
28 mm
Age
U, 05
Language
Product language
Engelsk
Format
Product format
Kombinasjonsprodukt