After a major disaster, when investigators are piecing together the
story of what happened, a striking fact often emerges: before disaster
struck, some people in the organization involved were aware of
dangerous conditions that had the potential to escalate to a critical
level. But for a variety of reasons, this crucial information did not
reach decision-makers. So, the organization moved ever closer to
catastrophe, effectively unaware of the possible threat—despite the
fact that some of its employees could see it coming. What is the
problem with communication about risk in an organization, and why does
this problem exist? What stops people in organizations or project
teams from freely reporting and discussing critical risks? This book
seeks to answer these questions, starting from a deep analysis of 20
disasters where the concealment of risks played a major part. These
case studies are drawn from around the world and span a range of
industries: civil nuclear power,coal, oil and gas production,
hydropower energy, metals and mining, space exploration, transport,
finance, retail manufacturing and even the response of governments to
wars, famines and epidemics. Together, case studies give an insight
into why people hesitate to report risks—and even when they do, why
their superiors often prefer to ignore the news. The book reviews
existing research on the challenges of voice and silence in
organizations. This helps to explain more generally why people dread
passing on bad news to others—and why in the workplace they prefer
to keep quiet about unpleasant facts or potential risks when they are
talking to superiors and colleagues. The discussion section of the
book includes important examples of concealment within the Chinese
state hierarchy as well as by leading epidemiologists and governments
in the West during the novel coronavirus outbreak in Wuhan in
2019-2020. The full picture of the very early stage of the COVID-19
pandemic remains unclear, and further research is obviously needed to
better understand what motivated some municipal, provincial and
national officials in China as well as Western counterparts to
obfuscate facts in their internal communications about many issues
associated with the outbreak.
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How Poor Communication on Risks within Organizations Causes Major Catastrophes
Produktdetaljer
ISBN
9783031052064
Publisert
2023
Utgiver
Springer Nature
Språk
Product language
Engelsk
Format
Product format
Digital bok