'This author isn't afraid to identify some of the elephants in the room of safety and supports his position with technical references.' Safety WA, February 2014
Accident investigation and risk assessment have for decades focused on the human factor, particularly 'human error'. Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures. The ETTO Principle looks at the common trait of people at work to adjust what they do to match the conditions - to what has happened, to what happens, and to what may happen. It proposes that this efficiency-thoroughness trade-off (ETTO) - usually sacrificing thoroughness for efficiency - is normal. While in some cases the adjustments may lead to adverse outcomes, these are due to the very same processes that produce successes, rather than to errors and malfunctions. The ETTO Principle removes the need for specialised theories and models of failure and 'human error' and offers a viable basis for effective and just approaches to both reactive and proactive safety management.
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Intends to present a single, simple but powerful principle for human performance that can be used to understand both positive and negative outcomes.
Contents: Prologue; The need to understand why things go wrong; From rationality to ETTOing; Explaining human irrationality; Efficiency-thoroughness trade-off in practice; The usefulness of performance variability; ETTOs of the past; ETTOs of the future; Epilogue; Index.
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Produktdetaljer
ISBN
9780754676782
Publisert
2009-05-28
Utgiver
Vendor
Ashgate Publishing Limited
Vekt
317 gr
Høyde
234 mm
Bredde
156 mm
Aldersnivå
UP, P, 05, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
162
Forfatter