Preface xv

The Contributors xxiii

Part One: Practical Considerations for HR and OD Practitioners Working Across Geographic-Cultural Boundaries: The Changing Workplace xxxv

1 Navigating the Complexities of a Global Organization 1
Mariangela Battista, Patricia Pedigo, and Erica Desrosiers

2 Culture: Values, Beliefs, Perceptions, Norms, and Behaviors 22
Vesselin Blagoev

3 Multicultural Teams: Critical Team Processes and Guidelines 46
C. Shawn Burke, Marissa L. Shuffler, Eduardo Salas, and Michele Gelfand

4 HR in the Global Workplace 83
Mariangela Battista and Mario DiLoreto

Part Two: Attracting and Selecting Employees in the Global Workplace 111

5 Recruitment in a Global Workplace 113
Mukta Kulkarni and Mathian Osicki

6 Global Selection: Selection in International Contexts 143
Tim Carey, David Herst, and Wynne Chan

7 On-Boarding in a Global Workplace 175
Mary Plunkett

Part Three: Maximizing Performance in the Global Workplace 201

8 Developing Leadership in Global Organizations 203
Tommy Weir

9 Strategic Surveying in the Global Marketplace and the Role of Vitality Measures 231
Jeffrey M. Saltzman and Scott M. Brooks

10 Best Practices for Training Intercultural Competence in Global Organizations 256
Jessica L.Wildman, Luiz F. Xavier,Mitch Tindall, and Eduardo Salas

11 Creating Infectious Change in Global Organizations: Applying Psychology to Large-Scale Planned Interventions 301
Paul M. Mastrangelo

12 Maximizing the Success and Retention of International Assignees 333
Paula Caligiuri and Thomas Hippler

13 Work and Family in a Global Context 377
Tammy D. Allen, Kristen M. Shockley, and Andrew Biga

The Editor 403

Subject Index 405

Name Index 419

Today’s global organizations operate at an extraordinary level of complexity. They not only contend with diverse languages, cultures, and political/legal situations, they must also deal with differences based on national boundaries, organizational size, product and services mix, functional specialization, and customer sets.

Going Global offers human resource professionals and I/O psychologists a comprehensive resource for meeting the challenges of the global work environment. Edited by Kyle Lundby, along with Jeff Jolton and a team of leading-edge practitioners, this comprehensive volume uses the employee lifecycle as an underlying framework and is organized into three sections:

• Practical considerations for HR and OD practitioners in a global environment;
• Attracting and selecting global talent; and
• Maximizing performance in the global workplace.

Within each section, authors explore key cornerstones of I/O practice (e.g., selection, leadership development) applied to the global workplace.

Going Global outlines the best practices in the field and is filled with down-to-earth advice from those who have worked in the field. The book not only provides insightful analysis of such broad topics as what it means to be global and HR’s strategic role in global organizations, it examines the undercurrent of culture and its pervasive influence on organizations and the people that comprise them. Going Global also contains valuable information on global employee attraction, selection, and retention strategies, as well as current thinking about intercultural competence training, work-family balance, and the expatriate experience.

Going Global doesn’t offer a one-size-fits-all approach but rather includes many strategies and solutions that can apply to a wide variety of situations and organizations. Going Global offers firms a roadmap for creating a winning program for international success.