Chapter 2. The Strategic Component of Six Sigma.

Chapter 3. The Tactics of Six Sigma: Define, Measure, Analyze, Improve, and Control.

Chapter 4. 10 Technical Tools to Master While on a Six Sigma Team.

Chapter 5. 10 "Soft" Tools You Will Need on a Six Sigma Team.

Chapter 6. 10 Common Questions about Six Sigma.

Appendix: Process Capability and Sigma Conversion Table.

Index.

A user-friendly guide to the basics of Six Sigma

From noted Six Sigma consultant and author George Eckes comes Six Sigma for Everyone, a practical guide that explains the underpinnings of the revolutionary quality assurance methodology. Appropriate for employees and top management alike, this book is the only one you need if your company is currently implementing or contemplating Six Sigma. It tells you what Six Sigma is and is not, what it does and how it does it, and what your role likely will be in the implementation process. Eckes uses straightforward definitions and in-depth examples to outline the processes, impact, and desired end result of implementation-eliminating the confusion and fear many feel when first introduced to Six Sigma. If you need to understand the basics, then this is the book for you. Topics include:

• The origins and history of Six Sigma
• Business Process Management: Six Sigma as management philosophy
• Individual and team tactics
• The ten basic tools each team member needs to succeed
• How you and your organization must change to make Six Sigma work