• Part I: The essentials of designing user experience
• 1 An introduction to user experience
• 2 PACT: a framework for UX
• 3 The process of UX design
• 4 Cross Channel UX?
• 5 Usability
• 6 Experience design
• Part II: Techniques for designing interactive systems
• 7 Understanding
• 8 Envisionment
• 9 Design
• 10 Evaluation
• 11 Task analysis
• 12 Visual interface design
• 13 Multimodal interface design
• Part III: Contexts for designing interactive systems
• 14 Designing apps and websites
• 15 Social media
• 16 Collaborative environments
• 17 Agents and avatars
• 18 Ubiquitous computing
• 19 Mobile computing
• 20 Wearable computing
• PART IV: Foundations of UX design
• 21 Memory and attention
• 22 Affect
• 23 Cognition and action
• 24 Social interaction
• 25 Perception and navigation

Designing User Experience presents a comprehensive introduction to the practical issue of creating interactive systems, services and products from a human-centred perspective. It develops the principles and methods of human–computer interaction (HCI) and Interaction Design (ID) to deal with the design of twenty-first-century computing and the demands for improved user experience (UX). It brings together the key theoretical foundations of human experiences when people interact with and through technologies. It explores UX in a wide variety of environments and contexts.

The book includes numerous case studies and illustrations taken from the author’s extensive experience of designing interactive systems and creating engaging user experiences. Each chapter includes thought-provoking exercises and challenges and reflective pull-outs pointing readers to related areas of study.

Features:

·    Four parts covering the essentials, techniques, contexts and foundations of designing user experience.

·    Appropriate balance between psychology theory and technological development

·    Excellent pedagogical features throughout the book, including links to additional material

·    Broad coverage enables the material to be used throughout undergraduate and postgraduate study.

·    Fully illustrated throughout, with over 300 images and diagrams of the latest technologies, techniques and interactive experiences

·    Suitable for people with different disciplinary backgrounds such as computer science, design, software engineering, psychology, interactive media, information systems and many others

·    Companion website at www.pearsoned.co.uk/benyon with a collection of extra materials

David Benyon is Professor of Human-Computer Systems and Director of the Centre for Interaction Design at Edinburgh Napier University, UK. He has been working in the area of human-computer interaction and interaction design for over 25 years. He has written widely on the subject with over 150 refereed publications covering HCI, interaction design and user experience. He is involved in many leading-edge research and development projects that prototype and evaluate future interactions of people with new and emerging technologies.

• Four parts covering the essentials, techniques, contexts and foundations of designing user experience.
• Appropriate balance between psychology theory and technological development
• Excellent pedagogical features throughout the book, including links to additional material
• Broad coverage enables the material to be used throughout undergraduate and postgraduate study.
• Fully illustrated throughout, with over 300 images and diagrams of the latest technologies, techniques and interactive experiences
• Suitable for people with different disciplinary backgrounds such as computer science, design, software engineering, psychology, interactive media, information systems and many others

A change of title from Designing Interactive Systems to Designing User Experience represents a significant change in the discipline. This new edition has been updated throughout to represent a change of emphasis as opposed to a completely new curriculum. It moves the focus of interaction design from single self-contained interactive experiences into a world of many interconnected devices, delivering a wide variety of cloud-based services, using more social media and delivered across multiple media channels.