1. Making Sense of the Human Experience with Qualitative Research 1.1. Introduction 1.2. Unique Attributes Associated with Qualitative Research 1.3. The Total Quality Framework and the Reason for This Book 1.4. Overall Organization of the Book and Its Chapters 1.5. The Glossary 2. The Total Quality Framework Chapter Preview 2.1. Introduction 2.2. Paradigms and Frameworks 2.3. What Is the Total Quality Framework? 2.4. Applying the Total Quality Framework 2.5. Chapter Summary Suggested Further Reading 3. Interview Method: In-Depth Interviews Chapter Preview 3.1. Introduction 3.2. Four Modes of the In-Depth Interview Method 3.3. Applying the Total Quality Framework Approach to the In-Depth Interview Method 3.4. Chapter Summary 3.5. Exercises and Discussion Topics Suggested Further Reading Web Resource 4. Interview Method: Focus Group Discussions Chapter Preview 4.1. Introduction 4.2. Three Modes of the Group Discussion Method 4.3. Applying the Total Quality Framework Approach to the Group Discussion Method 4.4. Chapter Summary 4.5. Exercises and Discussion Topics Suggested Further Reading Web Resources 5. Observation Method: Ethnography Chapter Preview 5.1. Introduction 5.2. Ethnography in the Digital Age 5.3. Applying the Total Quality Framework Approach to Ethnography 5.4. Chapter Summary 5.5. Exercises and Discussion Topics Suggested Further Reading Web Resources 6. Qualitative Content Analysis Chapter Preview 6.1. Introduction 6.2. Computer-Assisted Qualitative Content Analysis 6.3. Applying the Total Quality Framework Approach to Qualitative Content Analysis 6.4. Chapter Summary 6.5. Exercises and Discussion Topics Web Resources 7. Multiple Methods in Case-Centered Approaches: Case Study and Narrative Research Chapter Preview 7.1. Introduction 7.2. Process in Case-Centered Research 7.3. The Total Quality Framework Approach to Case-Centered Research 7.4. Chapter Summary 7.5. Exercises and Discussion Topics Suggested Further Reading Web Resource 8. The Total Quality Framework Research Proposal and Other Practical Applications of the Total Quality Framework Chapter Preview 8.1. Introduction 8.2. Section-by-Section Discussion of the Total Quality Framework Research Proposal 8.3. Evaluating Proposals Using the Total Quality Framework 8.4. Related Uses of the Total Quality Framework in Reviewing Research Reports 8.5. Chapter Summary Glossary References Author Index Subject Index About the Authors

"The presentation of a TQF that can be used both to evaluate published studies and create high-quality studies is a unique contribution to the field of qualitative inquiry. The TQF will be particularly helpful to graduate students who are venturing into qualitative research. The authors skillfully guide the reader through the various modes of data collection and analysis. They provide detailed guidance on key methodological issues, such as decisions regarding sample size, conducting telephone versus face-to-face interviews, and uses of focus groups."--Margaret J. Bull, PhD, RN, Marquette University College of Nursing "A most original contribution that has been put together with the greatest of care. I applaud the authors for dividing each of the five methods chapters into well-organized sections that cover all aspects of the methods and explain how and why to apply TQF principles. Each chapter ends with an exceptionally effective case study to illustrate the concepts described. Other highlights of the book include the discussion topics and exercises to further readers' thinking and understanding. This will be a great text for my senior-level honors seminar in qualitative research design."--Kimberley Ducey, PhD, Department of Sociology, University of Winnipeg, Canada "This is an excellent text for a graduate qualitative research course, as well as a valuable reference for professionals. Well-written and easy to use, it provides a practical approach for students by incorporating exercises, case studies, web resources, and discussion topics. The latest research trends are discussed throughout, such as email IDIs, mobile ethnography, and synchronous versus asynchronous online discussion boards. The authors' years of experience in conducting qualitative research make this book not only informative, but interesting to read."--Candice R. Hollenbeck, PhD, Department of Marketing, University of Georgia "A much-needed, pathbreaking book that will help set new standards of authoritativeness and excellence in qualitative research. The TQF is a powerful approach that can inform all types of research. I particularly like the authors' thorough attention to context, which they carefully explain in the introduction and develop throughout the book; this is one of the most important aspects of qualitative research."--Gerald Kosicki, PhD, School of Communication, The Ohio State University "The writing is clear with helpful illustrative examples. Strengths of the book include its user-friendly narrative language and the effective applied exercises and case studies at the end of each chapter."--Mary I. Dereshiwsky, PhD, Department of Educational Leadership, Northern Arizona University