ALL YOU NEED TO UNDERSTAND THE DYNAMICS OF CONFLICT -- AND THE JOY OF RESOLUTION The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. _ The Joy of Conflict Resolution _ helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.