ALL YOU NEED TO UNDERSTAND THE DYNAMICS OF CONFLICT -- AND THE JOY OF RESOLUTION The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. _ The Joy of Conflict Resolution _ helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively.
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Transforming Victims, Villains and Heroes in the Workplace and at Home

Produktdetaljer

ISBN
9781550923957
Publisert
2014
Utgiver
New Society Publishers
Språk
Product language
Engelsk
Format
Product format
Digital bok

Forfatter