Dealing with Difficult Customers How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
Product details
Biographical note
Noah Fleming is the author of The Customer Loyalty Loop. His firm, Fleming Consulting & Company, has helped companies ranging from several million to over $5 billion in annual revenues exploit new opportunities and correct costly oversights. For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools and applications successfully implemented in hundreds of companies.Dealing with Difficult Customers How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
"Dealing with Difficult Customers is a skill that the best companies in the world have. This exceptional book will show you how to develop it in yourself and your organization."<br />--Marshall Goldsmith, #1 <i>New York Times</i> best-selling author of <i>Triggers</i> and <i>What Got You Here Won't Get You There</i>
Reviews
"These authors are experts on customer service and customer experience, having helped hundreds of companies of all sizes."<br />--<i>Inc.</i>
Reviews
Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.
"Dealing with Difficult Customers is a skill that the best companies in the world have. This exceptional book will show you how to develop it in yourself and your organization."<br />--Marshall Goldsmith, #1 <i>New York Times</i> best-selling author of <i>Triggers</i> and <i>What Got You Here Won't Get You There</i>
Reviews
"These authors are experts on customer service and customer experience, having helped hundreds of companies of all sizes."<br />--<i>Inc.</i>
Reviews
Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.