Chapter 1: Business Information Systems in Your Career Video: Case 1: UPS Global Operations with the DIAD Case 2: Google Data Center Efficiency Best Practices Instructional Video 1: Green Energy Efficiency in a Data Center Using Tivoli Architecture (IBM) Instructional Video 2: Tour IBM's Raleigh Data Center Chapter 2: Global E-business and Collaboration Video: Case 1: Walmart's Retail Link Supply Chain Case 2: Salesforce.com: The Emerging Social Enterprise Instructional Video 1: US Foodservice Grows Market with Oracle CRM on Demand Chapter 3: Achieving Competitive Advantage with Information Systems Video: Case 1: National Basketball Association: Competing on Global Delivery With Akamai OS Streaming Case 2: IT and Geo-Mapping Help a Small Business Succeed Case 3: Materials Handling Equipment Corp: Enterprise Systems Drive Corporate Strategy for a Small Business Instructional Video 1: SAP BusinessOne ERP: From Orders to Final Delivery and Payment Chapter 4: Ethical and Social Issues in Information Systems Video: Case 1: What Net Neutrality Means for You Case 2: Facebook Privacy Case 3: Data Mining for Terrorists and Innocents Instructional Video 1: Viktor Mayer Schoenberger on The Right to Be Forgotten Chapter 5: IT Infrastructure: Hardware and Software Video: Case 1: ESPN.com: Getting to eXtreme Scale On the Web Case 2: Salesforce.com: SFA on the iPhone and iPod Touch Case 3: Hudson's Bay Company and IBM: Virtual Blade Platform Instructional Video 1: Google and IBM Produce Cloud Computing Instructional Video 2: IBM Blue Cloud Is Ready-to-Use Computing Chapter 6: Foundations of Business Intelligence: Databases and Information Management Video: Case 1: Dubuque Uses Cloud Computing and Sensors to Build a Smarter City Case 2: Maruti Suzuki Business Intelligence and Enterprise Databases Chapter 7: Telecommunications, the Internet, and Wireless Technology Video: Case 1: Telepresence Moves Out of the Boardroom and Into the Field Case 2: Virtual Collaboration With Lotus Sametime Chapter 8: Securing Information Systems Video: Case 1: Stuxnet and Cyberwarfare Case 2: Cyberespionage: The Chinese Threat Case 3: IBM Zone Trusted Information Channel (ZTIC) Instructional Video 1: Sony PlayStation Hacked; Data Stolen from 77 Million Users Instructional Video 2: Zappos Working to Correct Online Security Breach Instructional Video 3: Meet the Hackers: Anonymous Statement on Hacking SONY Chapter 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video: Case 1: Workday: Enterprise Cloud Software-as-a-Service (SaaS) Case 2: Evolution Homecare Manages Patients with Microsoft Dynamics CRM Instructional Video 1: GSMS Protects Products and Patients By Serializing Every Bottle of Drugs Chapter 10: E-commerce: Digital Markets, Digital Goods Video: Case 1: Groupon: Deals Galore Case 2: Etsy: A Marketplace and Community Case 3: Ford AutoXchange B2B Marketplace Chapter 11: Improving Decision Making and Managing Knowledge Video: Case 1: How IBM's Watson Became a Jeopardy Champion Case 2: Alfresco: Open Source Document Management and Collaboration Case 3: FreshDirect Uses Business Intelligence to Manage Its Online Grocery. Case 4: Business Intelligence Helps the Cincinnati Zoo Work Smarter Instructional Video 1: Analyzing Big Data: IBM Watson: Watson After Jeopardy Chapter 12: Buil