Preface                   I.  Information Systems in the Digital Age                                                                      1. Business Information Systems in Your Career 2. Global E-business and Collaboration                      3. Achieving Competitive Advantage with Information Systems                                                                            4. Ethical and Social Issues in Information Systems II.  Information Technology Infrastructure 5. IT Infrastructure: Hardware and Software 6. Foundations of Business Intelligence: Databases and Information Management                  7. Telecommunications, the Internet, and Wireless Technology                      8. Securing Information Systems                                                                                                                                                                   III. Key System Applications for the Digital Age   9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications          10. E-commerce: Digital Markets, Digital Goods 11. Improving Decision Making and Managing Knowledge                                                                                                                                                                             IV. Building and Managing Systems                                                                                   12. Building Information Systems and Managing Projects   Glossary Subject Index

Cover the most essential topics in MIS The 13th Edition has been updated with the latest sources from industry and MIS research. Artificial intelligence (AI) — including machine learning, natural language systems, computer vision systems, and robotics — has been rewritten to reflect the surging interest in AI and “intelligent” techniques in business.Big data, big data analytics, and the Internet of Things (IoT) are thoroughly discussed. This includes big data analytics, analyzing IoT data streams, Hadoop, in-memory computing, non-relational databases, data lakes, and analytic platforms.Cloud computing is presented in greater detail with a focus on: types of cloud services (and a new Interactive Session on how to use them), private and public clouds, hybrid clouds, and ways to manage cloud services.New e-commerce content describes how social tools, mobile technology, and location-based services are transforming marketing and advertising.Social Business coverage is now presented with in-depth discussions of enterprise (internal corporate) social networking, as well as social networking in e-commerce. Some topics include:Machine learningRoboticsChatbotsNative advertisingSoftware-defined storage (SDS) Connect classroom knowledge to everyday life There’s no better way to learn about MIS than by doing MIS! Different kinds of hands-on projects give students the opportunity to work with real-world business scenarios and data, and to learn firsthand what MIS is all about.   A Career Opportunities section in each chapter, identified by a briefcase icon, shows students specifically how this book can help them find a job and build their careers. The last major section of each chapter presents the description of an entry-level job, along with the job description and requirements.A Conceptual Videos collection — comprised of 45 videos, each 3 to 5 minutes in length — features Ken Laudon walking students through three of the most important concepts in each chapter, using a contemporary animation platform.The Video Cases collection, including 28 video cases — two or more per chapter — and 10 additional instructional videos, illustrates how real-world corporations and managers are using information technology and systems. Students then apply the concepts of the book to the analysis of the video. Check out the preface for a complete list of features and what's new in this edition.