Preface Who This Book Is For Special Features of the Book Overview of the Contents A Matter of Definition A Cautionary Note Acknowledgments About the Author 1. Seven Habits of Highly Effective Principals: How to Deal With Difficult Teachers Seven Habits for Dealing Positively With Difficult Teachers Summing Up 2. How to Conduct an Assertive Intervention: Tell It Like It Is The Critical Attributes of Assertive Intervention The Three Stages of Assertive Intervention How to Conduct Assertive Intervention Summing Up 3. Strategies for Dealing With Angry, Hostile, or Just Plain Tiresome Teachers Understanding Angry Teachers What Works and What Doesn′t? Kinds of Angry Teachers How to Deal With Angry Teachers A Case Study: The Critical and Mean-Spirited Teacher Summing Up 4. Strategies for Dealing With Teachers Who Are Temporarily Troubled, Mentally Disordered, or Are in Trouble With the Law Characteristics of Teachers Who Are Temporarily Troubled Characteristics of Teachers With Mental Disorders Characteristics of Teachers Who Are in Trouble With the Law How to Deal With Teachers Who Are Temporarily Troubled How to Deal With Teachers Who Have Mental Disorders How to Deal With Teachers Who Are in Trouble With the Law Summing Up 5. Strategies for Dealing With Teachers Who Are Exhausted, Stressed, or Burned Out A Principal′s Perspective Sources of Energy Factors That Sap Personal Energy Characteristics of Exhausted Teachers How Administrators Sap Their Teachers′ Energies How to Deal With an Exhausted School Summing Up 6.Strategies for Dealing With Teachers Who Are Confused, Marginal, or Just Plain Incompetent Characteristics of Instructionally Challenged Teachers How to Deal With Instructionally Challenged Teachers Summing Up 7. Sixty Ways to Affirm, Energize, and Empower Teachers Conclusion Resource A: The Communicator′s A-Z Handbook Resource B: The Culture-Builder′s Toolkit References Index