<p><strong>`A book that any student of public policy or public administration should read' </strong><em>Public Policy</em><strong> Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.</strong><br /><br /><strong>`Essential reading for anyone grappling with Performance Indicators, which are likely to be here to stay.'</strong> - <em>International Journal of Sociology and Social Policy</em></p>
List of tables; List of abbreviations; Introduction; 1. Revolution or resurrection? The history of a concept; 2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators; 3. The criminal justice system: police, courts, and prisons; 4. The welfare system: Social Security and the National Health Service; 5. The private sector: banks, building societies, and retail stores; 6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index; Subject index