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Leader's Guide to Influence, The How to Use Soft Skills to Get Hard Results

Brent Mike Dent, Fiona
Heftet / 2010 / Engelsk

Produktdetaljer

ISBN
9780273729860
Publisert
2010-09-23
Utgiver
Vendor
FT Publishing International
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
248

Forfatter
Brent Mike
Dent, Fiona

Biographical note

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent).

Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources.

She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

Leader's Guide to Influence, The How to Use Soft Skills to Get Hard Results

Brent Mike Dent, Fiona
Heftet / 2010 / Engelsk
Brent Mike Dent, Fiona
Heftet / 2010 / Engelsk
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Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category The Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact. Communicate more effectively. Learn different tools, techniques and approaches when working with different types of people. Listen and question effectively. Develop rapport and empathy. Give better feedback. Deal with difficult situations and cope with conflict.
Les mer
Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED) IntroductionPART 1: THE INFLUENTIAL MANAGER’S GROUND RULESThe Influencing ProcessRelational InfluencingThe Working Relationship ModelWhy relationships at work are so importantRelationship stylesRelationship derailers – and how to avoid themPART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPSCreating and developing the right impressionEffective ListeningAsking Good QuestionsDeveloping TrustworthinessMutual respectDeveloping Rapport and empathyAssertiveness Self-awarenessAwareness of othersCommunications skillsHow to Support othersEmotional management and resilienceDeveloping IntegrityBeing Politically AstuteBeing AuthenticUnderstanding ConflictWorking with DiversityHow to develop JudgementGiving – and receiving FeedbackHow to ChallengePART 3: TIPS, TOOLS & TECHNIQUESHow to be appreciativeReframingChallenging assumptionsReadingpeopleNon verbal communicationThe language of influenceDeveloping positive relationshipsUsing both brains to influenceLinking and BuildingThinking creativelyStorytellingCONCLUSION
Les mer
CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER   Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as ‘soft skills’, but there’s nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.
Les mer
Specifically targets the key area of relationships and how you can work with, and influence others, to get the results you want. There is a strong market for this book as it combines the hugely popular areas of influence and leadership. Timely because during tough times, work-based relationships can be tested to the limit. Yet it is at times like these when skills in relationship management will make the difference: they set the successful apart from the mediocre. Benchmark: How to Influence (9780273731160) has sold 769 copies since publication in November 2009 (TCM Nielsen Bookscan lifetime sales).
Les mer

Relaterte produkter

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category The Leader’s Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact. Communicate more effectively. Learn different tools, techniques and approaches when working with different types of people. Listen and question effectively. Develop rapport and empathy. Give better feedback. Deal with difficult situations and cope with conflict.
Les mer
Table of Contents (THIS IS VERY MUCH A DRAFT OUTLINE AT THIS POINT BUT GIVES A GOOD IDEA OF THE TYPES OF TOPIC TO BE COVERED) IntroductionPART 1: THE INFLUENTIAL MANAGER’S GROUND RULESThe Influencing ProcessRelational InfluencingThe Working Relationship ModelWhy relationships at work are so importantRelationship stylesRelationship derailers – and how to avoid themPART 2: CRITICAL ASPECTS OF INFLUENTIAL WORKING RELATIONSHIPSCreating and developing the right impressionEffective ListeningAsking Good QuestionsDeveloping TrustworthinessMutual respectDeveloping Rapport and empathyAssertiveness Self-awarenessAwareness of othersCommunications skillsHow to Support othersEmotional management and resilienceDeveloping IntegrityBeing Politically AstuteBeing AuthenticUnderstanding ConflictWorking with DiversityHow to develop JudgementGiving – and receiving FeedbackHow to ChallengePART 3: TIPS, TOOLS & TECHNIQUESHow to be appreciativeReframingChallenging assumptionsReadingpeopleNon verbal communicationThe language of influenceDeveloping positive relationshipsUsing both brains to influenceLinking and BuildingThinking creativelyStorytellingCONCLUSION
Les mer
CREATE POWERFUL WORKING RELATIONSHIPS AND BECOME A MORE INFLUENTIAL LEADER   Creating effective working relationships is one of the most powerful ways to get things done at work. People skills are often described as ‘soft skills’, but there’s nothing soft about the impact they can have on your business performance. As a manager or leader, using your influence positively, working with others and getting things done through other people are critical to delivering your business objectives. This book shows you how to step up your people skills to get the results you want.
Les mer
Specifically targets the key area of relationships and how you can work with, and influence others, to get the results you want. There is a strong market for this book as it combines the hugely popular areas of influence and leadership. Timely because during tough times, work-based relationships can be tested to the limit. Yet it is at times like these when skills in relationship management will make the difference: they set the successful apart from the mediocre. Benchmark: How to Influence (9780273731160) has sold 769 copies since publication in November 2009 (TCM Nielsen Bookscan lifetime sales).
Les mer

Produktdetaljer

ISBN
9780273729860
Publisert
2010-09-23
Utgiver
Vendor
FT Publishing International
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
248

Forfatter
Brent Mike
Dent, Fiona

Biographical note

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership, team-building, influencing, coaching, cross cultural management, leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience, having run seminars world-wide including Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Mike has published a number of articles on influencing, coaching and leadership, and a book, Influencing - Skills and Techniques for Business Success (with Fiona Dent).

Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes, client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources.

She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership, personal, interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave, 2006).

Relaterte produkter