Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field.

For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice.

This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.

“Written by outstanding academics well recognized for their expertise on the topic, this book is a ‘must-have’ to anybody embarking on the process of global sourcing or seeking to enhance their existing knowledge.”

— Professor Natalia Levina, NYU Stern School

 "This book is a must-read for industry practitioners wanting a practical, customer-centric view of how they should approach the market. The book is written in a succinct and jargon-free manner, making it easy for anyone to simply pick it up and get a good understanding of the topic at hand."

— Girish Ramachandran, President, Asia-Pacific,  Tata Consultancy Services

 “The Handbook of Global Outsourcing and Offshoring is outstanding. It is both insightful and practical. It is useful for companies that are considering outsourcing as a growth strategy as well as those that set out to provide high-quality outsourcing services to its clients globally.”

— John Peng, Executive Vice President, iSoftStone Information Service Corp

 “Opportunities and challenges of technology outsourcing and offshoring are rapidly changing, requiring stakeholders to consider new sourcing models and governance systems. This book offers the perspectives, frameworks and practices that any client and service provider needs to know about in order to ensure value creation from service sourcing“

— Heiner Himmelreich, Partner & Director, Global Technology Sourcing Practice, Boston Consulting Group